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Citysuites’ Coronavirus Safety and Refunds FAQs
Here at CitySuites, we understand how much of an impact the current, fast-changing pandemic can have on your decision-making process when making travel plans or booking accommodation. This is completely understandable, and you should feel confident that any place you choose to stay during this time will prioritise your safety and wellbeing above all else.
This is why we’ve created this article to provide answers to your recently asked questions regarding the Coronavirus pandemic and how it may affect your stay with us.
Is the pool & gym open?
Both the pool and gym are currently closed until July 25th following government guidelines. When we do reopen these facilities, this will be done with all of the relevant safety measures and procedures in place.
Do we serve breakfast?
At the moment, our restaurant is temporarily closed until further notice. However we’ll be providing regular updates on our website and social media channels to let you know when the restaurant will be reopening for breakfasts.
Is the restaurant open?
The CitySuites restaurant is not open at the moment. Although we are planning on opening as soon as we’re in a position to do so. We’ll keep you informed of this, alongside any other changes that occur during the upcoming months.
What guidelines are put in place regarding cleanliness?
We have been accredited the AA Covid-19 Confident Certificate which confirms that the safety measures and procedures we have in place are of a high standard. We’re continuing to follow all of the best practices and health and safety executive guidelines. Further details on our cleanliness policy can be found here.
Is the property safe?
As well as the hygiene measures outlined in our cleanliness policy, we’ve also put a number of measures in place to ensure your safety during your stay with us. These include UV sanitised key cards, regular virus fogging and express check in.
We’ve also received a variety of accreditations and awards such as:
- The AA Covid-19 Confident Certificate
- The Preferred Hotels & Resorts Quality Assurance Programme
- The Association of Serviced Apartments Accredited Operator
- The ISAAP Compliance Assured Provider
- Maiden Voyage for female safety
- 5* rating on TripAdvisor.
Can I get a refund if I need to change or cancel my booking due to Coronavirus?
This depends on the type of booking you’ve chosen. At CitySuites, we provide a range of booking options to choose from when arranging your stay with us. These include a fully flexible option, a semi-flexible option and a non-refundable discount rate.
Fully flexible: Free cancellation up to 1 day before arrival
With this option, it is completely free to cancel your stay of up to 28 nights as long as you let us know before 3pm the day before you’re due to arrive.
No-shows and late cancellations will be charged for the first night.
For 29 nights or more, a 14 day notice of your cancellation is required. This excludes non-refundable rates charged in full.
Semi-flexible: Free amendments up to 3 days before arrival
With the semi-flexible option, if you amend your booking by 3pm (local time), 3 days prior to your arrival, you will not have to pay the one-night cancellation fee.
Please note: your card will be charged in full prior to your arrival.
Pre-pay Discount Rate: Non-refundable
Our non-refundable rate provides excellent value for money. However it does mean that any cancellations (including non-arrivals) or amendments will be charged in full, with no option of resales.
We hope this article has helped provide answers to any questions or concerns you may have had regarding CitySuites’ Coronavirus Safety and Refunds policies.
If you have any questions whatsoever about our safety and refunds policies, or you require any additional information - please get in touch and we’ll be more than happy to help in any way we can.
