Citysuites Luxury Aparthotels Manchester Environmental Policy

Our Environmental Commitment

Setting ambitious sustainable objectives

At CitySuites, we are passionate about what we do and enjoy finding ways where we can go that extra mile and deliver greatness. As a leading luxury aparthotel, we want to be at the forefront of sustainable initiatives and demonstrate that we are an environmentally and socially responsible organisation.

That is why we created our own ESG committee in 2020 to show our dedication to continuously develop our sustainability practices and set ambitious green objectives for the future.

Environmental Social Governance

ESG stands for Environmental Social Governance, the three main criteria that outlines the set of standards companies use to determine how socially conscious they are. To ensure we are adopting best practice in environmental sustainability within CitySuites, we engaged Sustainable Advantage, a leading ESG consultancy, to ensure we continue to strive for improvement. As well as ensuring we have a positive impact on society, people and the planet, we set a series of sustainability objectives to achieve by the end of 2022.

We don’t just do what we think is the right thing to do, we do the right thing.

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Our Promises


  • - Procure 100% renewable energy
  • - Reduce energy consumption by 5%
  • - Reduce carbon emissions by 5%
  • - Become carbon negative by 2022
  • - Increase recycling by 5%
  • - Maintain 100% of waste diverted from landfill
  • - Increase material supplier engagement to above 50%

Our social responsibility

As part of our environmental commitment, we also recognise our responsibility to be socially conscious and give back as much as possible to our local community and beyond through social responsibility initiatives.

CitySuites has been a proud Mustard Tree partner since 2018, shortly after we opened. Mustard Tree is a charity that helps the local people of Greater Manchester who are vulnerable, isolated or in need of financial support to change their lives through securing better accommodation and economic wellbeing. We collect items that have been left by guests, and if they are not identified or claimed, we donate them to Mustard Tree.

We also work with Charity Escapes by supplying free night stays to charities hosting fundraising events. Their aim is to raise as much money as possible for a range of good causes – ssee the full list of their charity partners here.

Since partnering with Charity Escapes, we have contributed:

  • 26 prize donations
  • Raised £6,106
  • An average prize value of £291
  • 22 different charities supported

FAQs about our Environmental Policy

Yes, in 2020 we engaged Sustainable Advantage, a leading ESG consultancy, to ensure that we are adopting best practice within CitySuites and to continually strive for improvement.

We formed our first ESG committee and set 7 sustainability objectives to achieve over the 2 years, until the end of 2022. Our environmental goals are to:

  • Procure 100% renewable energy
  • Reduce energy consumption by 5%
  • Reduce carbon emissions by 5%
  • Become carbon negative by 2022
  • Increase recycling by 5%
  • Maintain 100% of waste diverted from landfill
  • Increase material supplier engagement to above 50%

Our top 5 environmental programmes are:

Water reduction
Currently we have Yellow water restrictors fitted in the CitySuites building which reduce water flow to 9 L/min. We are in the process of upgrading these to Blue in our 250 bathrooms (in 237 apartments) which reduce the water flow to 6 L/min, a reduction of 33% for our basin taps and showers. During the UK lockdowns in 2020 and 2021, the water supply to the swimming pool and spa was switched off.

Electricity reduction
At CitySuites, we are in the process of replacing any higher energy using lights in the stairwell and outside lighting to low energy lights. We also operate a switch-off policy when leaving rooms and when guests leave apartments. During lockdowns, we reduced the number of floors in operation and were able to switch off all power on the floors not in use. The heating supply to the swimming pool and spa was also switched off.

Waste separation
We have a robust Waste Management and Disposal Procedure policy. All employees must ensure that waste is stored, handled, segregated and collected correctly to prevent pollution.

Plastic reduction
There are several steps that CitySuites has taken to reduce plastic waste. The plastic laundry bags have been replaced with washable material bags and bottled water has been removed from all rooms. We also have refillable toiletry bottles in our apartments.

Awareness 
All CitySuites employees have completed an online environmental awareness course, something that will be required of any new starters moving forward. Alongside the training, all employees have signed a training document that outlines the CitySuites Environmental Policy and objects, following managing waste guidelines, and how to raise environmental concerns.

Yes, CitySuites has an active recycling programme. We have effective procedures implemented that track and monitor waste streams to ensure we are maximising recycling and limiting the amount of waste that goes into landfill. This also includes batteries, where we will establish a separate battery collection for used batteries to be recycled using appropriate outlets.

By the end of 2022, we plan to increase our recycling by 5% (compared with 2020).

Yes, as far as we can, we ensure there is sustainability across our supply chain, including linen, cleaning products and food. Here is a selection of quotes from some of our suppliers:

“At The Linen Group we use Batch washers. These have a positive environmental impact; reducing water wastage and reducing the amount of chemicals needed. The Linen Group plots the most efficient route for deliveries and tracks them in real time. This means reduced emissions, improving our carbon footprint.”
– The Linen Group

“Aqua Air has developed cleaning products and solutions that are not only incredibly effective and economical but are also ecofriendly. Eco-friendly cleaning products contribute to a healthier lifestyle: one of the main areas that we can still improve at work and at home when trying to go green is to eliminate products containing harmful and toxic chemicals.”
– Aqua Air

“We’ve been active on sustainability for more than a decade, so now it’s part of our DNA. Our three-year strategy is driven by five workstreams, sponsored by our board members and involving more than 50 employees as part of their day jobs. As sustainability is such a big topic, we are focusing on four key priorities:

  • Impact – Taking action to minimise our impact on climate change through reduction in greenhouse gas emissions and food waste;
  • Responsibility - Demonstrating responsible consumption and production, especially in the areas of sustainable sourcing and minimising our plastics footprint;
  • Health and well-being - Supporting good health and well-being, in terms of both our employees and healthier food choices for our customers;
  • Partnerships - Working in partnership with other organisations to support the achievement of the Sustainable Development Goals.”

– Bidfood Direct

At the end of our existing electricity contracts, we will be switching all our electricity suppliers to 100% renewable electricity. This will be procured via a specialist broken, Sustainable Advantage, who will procure 100% renewable energy, at lower prices. Any financial savings gained will be invested into energy reduction initiatives. This is one of our sustainability goals that we aim to achieve by the end of 2022.

In 2020, we calculated our carbon footprint for the first time so we could create a benchmark to measure against in the future. We calculated which emissions which are financially responsible for, so we could build a robust plan to reduce our carbon footprint. Our gross carbon emissions for the year amounted to 438.7 tCO2e.

Our focus is to reduce our emissions as far as possible, but we are also committed to offset our residual emissions and become carbon negative by 2022. 250 tCO2e of verified carbon credits were purchased for the 2020 year under review, meaning that we have offset 57% of our emissions.

In order to offset our carbon emissions, we have worked with Sustainable Advantage and South Pole to guide us with our carbon offsetting initiative. We have chosen to invest in the Musi River Hydro Project in Indonesia. This project is certified by Gold Standard and Verified Carbon Standard (VCS).

Located in rural Sumatra, Indonesia, the Musi River run-of-river hydroelectricity project harnesses the flow of the Musi River to generate clean electricity for the grid. The project supports local jobs, new income streams and has funded infrastructure improvements for the local community – as well as a reforestation programme.

The environmental certification that CitySuites has is: BS 8555 Certification - Implementation of Environmental Management Systems and ISSAP accreditation.

As well as the measures detailed above, we also plan to:

  • Look at introducing reusable batteries wherever possible.
  • Identify appliances which could benefit from timer switches to reduce energy.
  • Purchase recycled/sustainable paper.
  • Promote CitySuites’ environmental policy and commitments via marketing communications, the company website, signage and via video in communal areas.
  • Encourage sustainable behaviour in guests.

At the beginning of the Covid-19 pandemic, between March and June 2020, we offered complimentary apartments to more than 30 NHS employees. We gave hospital staff who either lived too far away from Manchester city centre to travel in every day, or who lived with vulnerable people, a safe and relaxing environment to come back to. Overall, we provided over 1,600 nights of free accommodation to NHS employees. The relationship between the NHS and CitySuites that began at the start of the pandemic is one that has grown from strength to strength.

Supporting the UN Sustainable Development Goals

The United Nations’ Sustainable Development Goals (SDGs) are a universal call to action on the world to end the most pressing challenges faced by humanity and the natural world, including ending poverty and protecting the planet. There are 17 SDGs which are all integrated (action in one area will affect outcomes in others), and as one world we must come together to make an overwhelmingly positive impact on our planet by 2030.

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As part of our environmental commitment, we have outlined the four sustainable UN SDGs that we are working towards here at CitySuites.

Good Health and Well-being

Ensure healthy lives and promote well-being for all at all ages

This goal has become even more vital since the start of the Covid-19 global pandemic. We must now work even harder to get progress back on track so that everyone has access to quality essential healthcare services, effective and affordable medicines and vaccines, and mental health and wellbeing facilities.

UN SDG


Clean Water and Sanitation 

Ensure availability and sustainable management of water and sanitation for all

With global water challenges, including water scarcity and pollution, companies must assess their water performance and the watersheds in which they operate. At CitySuites, we have water-efficient taps, toilets and showers that are in the process of being upgraded and a towel/linen reuse programme.

UN SDG2


Affordable and Clean Energy

Ensure access to affordable, reliable, sustainable and modern energy for all

Improving energy efficiency is vital to reaching the global climate goal of reducing greenhouse gas emissions. The UN SDG indicators include increasing the share of renewable energy in the global energy mix. This is why CitySuites is committed to procuring 100% renewable energy by the end of 2022.

UN SDG3


Responsible Consumption and Production

Ensure sustainable consumption and production patterns

Waste management is crucial for global sustainable development. With more than seven billion people on the planet, a shift from waste to resource management is desperately needed. CitySuites will increase recycling by 5% and maintain 100% of waste diverted from landfill.

UN SDG4