FAQs

Parking & getting to CitySuites

We have no parking on-site for CitySuites and CitySuites II. The nearest car park is Q-Park Deansgate North, postcode M3 7WJ, just next door to us. Discounted parking is charged at £16 for 24 hours and your ticket will be validated on check in.

Please follow these directions to the Q-Park, collect a ticket and on arrival at CitySuites, let a member of our reception team know and they will arrange payment for you.

Please follow the address below:

Q-Park Deansgate North, 2 Chapel Street, Manchester, M3 7WJ.

A new traffic system is currently in place around CitySuites aparthotel. Updated directions to our car park can be found here.

Please note that the car park shutters are closed by default - you need to drive up to the shutters and they will automatically open for you.

If you’ve booked your parking through us in Q-Park Deansgate North, please inform reception when checking out. One of our helpful concierge team will come over to the car park with you and let you out. 

If you need to come and go during your stay, please inform reception when you need letting out of the car park. Upon your return, please collect a new ticket which will be validated again by reception. You won't need to pay anything extra. 

The most convenient way to get to CitySuites would be to arrange a taxi on arrival at Manchester Airport.

Alternatively, you can get a direct train from Manchester Airport to Manchester Victoria Railway Station which is only a few minutes' walk from CitySuites. The train journey takes around 30 minutes and regular trains run on average 35 times a day. The journey time may be longer on weekends or Bank Holidays. You can also choose to get the train to Piccadilly Railway Station and use the free bus towards Spinningfields.

CitySuites II is just next door to our original aparthotel, so there is one car park for both buildings: Q-Park Deansgate North. 

Please follow these directions to the carpark. The ticket validation process is the same for both CitySuites and CitySuites II - just show your ticket to reception on arrival and they will validate your parking for you. 

Check in & check outs

Please check in and collect your key card from our 24-hour reception on arrival. When checking in we will require a form of ID and the credit/debit card used at the time of booking with the cardholder present for payment.

Your room will be ready from 4pm on the day you are due to arrive.

We may be able to arrange early check-in, but this is chargeable and subject to availability.

Check out is by 11am on your agreed departure date.

Late check-out can be arranged for an additional fee and is also subject to availability.

Payment

In most circumstances, payments are made on arrival. CitySuites does not accept cash and can only accept payment via debit card and a credit card or alternatively bank transfer when prearranged with payment being received prior to arrival. For longer stays of 30 days or more, CitySuites will take payment in monthly installments. For group bookings of three or more, we will require a deposit to secure the reservations. 

Please note we do not accept American Express.

In most circumstances payment is due on arrival, except when booking a Non-Refundable or Advanced Purchase Rate. Please check the terms and conditions of your reservation before booking.

CitySuites, however, reserves the right to charge the card used at any time between booking and arrival date. 

Pre-authorisations are a global standard practice in hotels. Upon check-in, we will use a valid credit or debit card to take a pre-authorisation deposit. The money will not actually leave the account, but the funds will be unavailable to access and may appear as a "pending" transaction. After check-out, the money is automatically released and returned to the account.

We take a pre-authorisation to cover any incidentals or damages, including odour removal, deep clean, and loss of income incurred if the apartment has to be put out of service. 

We apologise that your preauthorisation is taking longer than expected.

If you are concerned, please send a screenshot to reservations@citysuites.com of the pending or settled transaction for £100.00 / £200.00 from CitySuites Operating Company for pre-authorisation & we can investigate further.

If you do not have a pending or settled transaction, the pre-authorisation has already been released back to your account.

From April 1st 2022, Value Added Tax (VAT) is charged at the flat rate of 20% for the first 28 nights, and 4% thereafter.

At the time of your booking, we will require you to provide the details of your credit card or debit card. Whilst your card will not be charged at this time, by agreeing to our Booking T&C’s you agree to allow us to charge your card for any amounts which may be due from you to us.

Yes, if you are booking 3+ rooms, we require a deposit of £100 per room per night. This will then be refunded in full to the card it is taken from once the apartment has been inspected for damages. 

Unfortunately, we no longer accept American Express as a form of payment. We accept all other major credit and debit cards. 

Building information for CitySuites and CitySuites II

CitySuites is proud to have again achieved ISAAP’s Building Accreditation, which includes Compliance Accreditation and Quality & Comfort Certification as part of the inspection and verification process.

We have successfully achieved this award for 5 consecutive years, this being our highest ever score for Quality & Comfort.

Yes. We can provide cots upon request. Subject to availability.

Unfortunately, CitySuites does not have wheelchair-accessible rooms. However, all public areas are wheelchair friendly and our swimming pool has a fully accessible wet room. 

No. Our building is not pet-friendly, however, we do allow guide dogs for the blind and partially sighted. Please contact our reception team directly to let us know your individual requirements.

No. All our suites are strictly non-smoking however there is a designated smoking area outside of the building. Smoking in an apartment will incur an additional cleaning charge of £140 to render the apartment smoke free again.

In CitySuites, our Studio and One bedroom apartments can sleep 2 adults and our Two Bedroom apartments can sleep 4 adults. Our Family Apartments are ideally suited to sleep 2 adults and 2 children up to the age of 12.

In CitySuites II, the Studio and One bedroom apartments can sleep 2 adults, while our Two Bedroom and Two Bedroom Premium apartments can sleep 4 adults. Our One Bedroom Family Apartments are ideally suited to sleep 2 adults and 2 children up to the age of 12.

Yes. Extra bedding is chargeable and subject to availability. Please ensure your requirements are known when enquiring.

All of our suites have a washer/dryer at your convenience. If you require dry cleaning, however, please hand in to reception using the bags provided and we will return to your suite the following day. Dry cleaning costs are applicable.

Please note, the Studio Apartments in CitySuites II are the only room type that does not contain a washer/dryer. They are perfect if you are looking to stay in Manchester short-term.

CitySuites provides weekly cleans for stays over 7 nights which includes a full suite clean and a biweekly towel change of all towels. For stays less than 7 nights, CitySuites will only provide a biweekly towel change and no housekeeping will be provided during the stay.

Yes. Extra cleaning services can be arranged at an additional cost. A fixed per booking additional housekeeping fee to be added to your reservation. The full service will include a towel and linen change and will be in addition to the standard biweekly towel change and weekly full apartment clean.

We offer: 24-hour reception, concierge, housekeeping, dry cleaning and laundry services, cots upon request, on-site management and maintenance, conference room and meeting spaces for hire, luggage storage (terms & conditions apply).

We also offer access to our luxury facilities (swimming pool, hot tub, and 24-hour gym), open exclusively to CitySuites guests only.

CitySuites does not offer twin beds, all of our apartments feature comfy king-sized beds only. Our Family CityScape apartments have the added bonus of also having a sofa bed in addition to a king-sized.

Opening times

Our reception is open 24 hours a day, 7 days a week.

Breakfast service (for guests only):

  • Typically 7:00am - 11:00am on Weekdays
  • Typically 8:00am - 12:30pm on Weekends

Dinner service:

  • Thursday, 5:00pm - 10:00pm (food served 6pm - 9:45pm)
  • Friday, 4:30pm - 10:00pm
  • Saturday, 4:30pm - 10:30pm
  • Sunday, 1:45pm - 6pm (food served 1:45pm till 5:45pm)

  • Typically 6am to 10pm every day

The gym is typically open 24/7 and is open to residents only.  

Other information

Yes, we are able to offer discounted rates for regular guests who need a bespoke package. However, a minimum number of stays applies. Please email reservations@citysuites.com to find out more.

Otherwise, our long-term website offers include:

Save 20% off 14 nights or more, info here.

Save 30% off 28 nights or more, info here.

Yes, we’re happy to show you around when possible. Just get in touch with our reservations team via reservations@citysuites.com.

We do offer Corporate Rates to our regular corporate clients, however, a minimum number of stays applies. Please email reservations@citysuites.com to find out more.

CitySuites is proud to have again achieved ISAAP’s Building Accreditation, which includes Compliance Accreditation and Quality & Comfort Certification as part of the inspection and verification process.

We have successfully achieved this award for 5 consecutive years, this being our highest ever score for Quality & Comfort.

Cancellation

If you need to cancel your booking, please do so before 3pm the day before you are due to arrive. If you make your cancellation after 3pm the day before your arrival day, you will be charged a fee equivalent to one night's accommodation (applicable to stays up to 28 nights). A maximum of 14 nights notice may apply for bookings of 29 days or more. No shows will be charged for the first night of the stay, using the same card utilised when booking the reservation.

If you wish to extend your stay with us, please contact our reservations team as soon as possible and they will inform you if there is any availability to extend your stay. If you need to shorten your stay, please provide as much notice as possible to avoid cancellation fees.

COVID-19 booking questions and answers

Since 24th February 2022, all Covid restrictions in the UK have been lifted. While life is returning to normal, at CitySuites we are continuing to take extra precautions.

Hand sanitiser is available for guests to use in rooms and public spaces. Face coverings are no longer mandatory in the UK but please do wear one if you feel more comfortable. All facilities, including the pool and gym, are open as normal.

Should you have any further questions, our reservations team will be more than happy to discuss your stay with you and are available 24/7.

A self-contained unit of accommodation or a self-contained holiday letting is an accommodation option that has its own kitchen, bathroom and toilet inside it for the exclusive use of the household staying or living within that accommodation. If guests need to leave the accommodation to gain access to any one of these amenities, then that accommodation option is not self-contained. All CitySuites apartments are self-contained and include all of your mod-cons.

A mainstream hotel offers guests a room or suite with a bathroom only, therefore, the only catering option is to dine-out. A self-contained holiday let or accommodation minimises contact with others as the guest is able to cater for themselves as they would at home.

The UK government lifted all restrictions on 24th February 2022 meaning face coverings are no longer mandatory. You do not need to wear a mask while moving around our public areas in CitySuites and CitySuites II, including the lobby, lifts, the pool area, and the restaurant. However, if you feel more comfortable wearing one, please feel free to do so.

We understand that things may change that are out of the control of our guests, so we offer flexible and semi-flexible rate options as well as non-cancellable rates. If in the case of another unexpected national lockdown post-June 21st 2021, then CitySuites will offer reservation date amendments regardless of the original booking cancellation policy.

If you have already booked a flexible rate with us, then you can cancel your booking online for a full refund up to 24 hours prior to your arrival date. If not on a flexible rate, please contact the CitySuites reservations team directly to discuss your current booking either via reservations@citysuites.com or by calling 0161 302 0202.

We appreciate that things change, we have a flexible 24-hour cancellation policy for bookings placed on flexible rates. For more information please view our terms and conditions.

Guests who have made a booking via a third party online travel site are advised to contact them (the third-party) directly to make any changes to their reservation. For more information please refer to your booking confirmation email.

Following the latest announcement from the UK government, the swimming pool and gym facilities at CitySuites will be open as normal from July 19th 2021. There is currently no limited capacity so guests will be able to enjoy the facilities at their leisure during the opening hours.

Glad you asked! Our housekeeping teams follow health & safety procedures, including using hospitality branded disinfectant throughout the public spaces and practising social distancing measures.

The CitySuites team have implemented additional prevention strategies, including but not limited to:

  • Cleaning all public spaces every two hours.
  • Housekeeping services have been adapted in line with new measures.
  • Key cards are disinfected upon arrival. We are also offering a key card drop off station at checkout to further prevent physical contact.
  • We’ve also diarised 'Virus Fogging' spray treatment in the communal areas, reception and luggage store that will add an additional sanitisation and disinfection against the virus.

For further information please visit our Cleanliness Policy.

Prior to lockdown being introduced, we invited a Chief Welfare Officer (CWO) to advise how to prevent the spread of COVID-19 within the CitySuites building. The CWO in question is a nationally recognised leader in the fields of infection prevention and control and immunisation. For further information please visit our Cleanliness Policy.