FAQs

Parking & getting to CitySuites

We have no parking on-site. The nearest car park is Q Park Deansgate North, postcode M3 7WJ. Discounted parking is charged at £16 for 24 hours and is validated on check in. Please follow the address and collect a ticket from Q Park, on arrival at CitySuites let a member of our reception team know and they will arrange payment for you.

Please follow the address below:

Q-Park Deansgate North, 2 Chapel Street, Manchester, M3 7WJ.

A new traffic system is currently in place around CitySuites aparthotel. Updated directions to our car park can be found here.

The most convenient way to get to CitySuites would be to arrange a taxi on arrival at Manchester Airport.

Alternatively, you can get a direct train from Manchester Airport to Manchester Victoria Railway Station which is only a few minutes' walk from CitySuites. The train journey takes around 30 minutes and regular trains run on average 35 times a day. The journey time may be longer on weekends or Bank Holidays. You can also choose to get the train to Piccadilly Railway Station and use the free bus towards Spinningfields.

Check in & check outs

Please check in and collect your key card from our 24 hour reception on arrival. When checking in we will require a form of ID and the credit/debit card used at the time of booking with the cardholder present for payment.

Your room will be ready from 3pm on the day you are due to arrive. Early check-in can be arranged for an additional £50 fee, subject to availability.

Check out is by 11am on your agreed departure date. Late check-out can be arranged for an additional £50 fee. Late check-out is also subject to availability.

Building information

Yes. We can provide cots upon request. Subject to availability.

Yes, CitySuites is wheelchair friendly and has accessible rooms.

No. Our building is not pet-friendly, however, we do allow guide dogs for the blind and partially sighted. Please contact our reception team directly to let us know your individual requirements.

No. All our suites are strictly non-smoking however there is a designated smoking area outside of the building. Smoking in an apartment will incur an additional cleaning charge of £140 to render the apartment smoke free again.

Our Studio and One bedroom apartments can sleep 2 adults and our Two Bedroom apartments can sleep 4 adults. Our One Bedroom Family Apartments are ideally suited to sleep 2 adults and 2 children up to the age of 12.

Yes. Extra bedding is chargeable and subject to availability. Please ensure your requirements are known when enquiring.

All of our suites have a washer/dryer at your convenience. If you require dry cleaning, however, please hand in to reception using the bags provided and we will return to your suite the following day. Dry cleaning costs are applicable.

CitySuites provides weekly cleans for stays over 7 nights which includes a full suite clean and a biweekly towel change of all towels. For stays less than 7 nights, CitySuites will only provide a biweekly towel change and no housekeeping will be provided during the stay.

Yes. Extra cleaning services can be arranged at an additional cost. A fixed per booking additional housekeeping fee to be added to your reservation. The full service will include a towel and linen change and will be in addition to the standard biweekly towel change and weekly full apartment clean.

24-hour reception, concierge, housekeeping, dry cleaning and laundry services, cots upon request, on-site management and maintenance, luggage storage (terms & conditions apply)

CitySuites does not offer twin beds, all of our apartments feature comfy king-sized beds only. Our Family CityScape apartments have the added bonus of also having a sofa bed in addition to a king-sized.

Opening times

Our reception is open 24 hours a day, 7 days a week and will remain open over lockdown periods.

Embankment Kitchen ground-floor restaurant at CitySuites is temporarily closed until May 17th 2021. The restaurant plans to resume full service. 

  • Typically 7 am - 10:30 am Breakfast Weekdays
  • Typically 8 am - 11:30 am Breakfast Weekends 
  • Typically 5 pm - 10:00 pm Dinner Weekends

  • Typically 6 am - 10 pm Weekdays
  • Typically 7 am - 9 pm Weekends

The gym is typically open 24/7 and is open to residents only.  

Other information

Yes, we are able to offer discounted rates for regular guests, however, a minimum number of stays applies. Please email reservations@citysuites.com to find out more.

Yes, we’re happy to show you around when possible. Just get in touch with our reservations team via reservations@citysuites.com.

We do offer Corporate Rates to our regular corporate clients, however, a minimum number of stays applies. Please email reservations@citysuites.com to find out more.

Payment

In most circumstances, payments are made on arrival. CitySuites does not accept cash and can only accept payment via debit card and a credit card or alternatively bank transfer when prearranged with payment being received prior to arrival. For longer stays of 30 days or more, CitySuites will take payment in monthly instalments. For group bookings of three or more, we will require a deposit to secure the reservations. 

In most circumstances payment is due on arrival, including when booking a Non-Refundable or Advanced Purchase Rate. CitySuites, however, reserves the right to charge the card used at any time between booking and arrival date. 

For accommodation charges, Value Added Tax (VAT) is charged at 5% for the first 28 nights, and 1% thereafter for all reservations due to stay up until the 31st March 2021. From April 1st 2021, VAT will be charged at 20% for the first 28 nights, and 4% thereafter. 

At the time of your booking, we will require you to provide the details of your credit card or debit card. Whilst your card will not be charged at this time, by agreeing to our Booking T&C’s you agree to allow us to charge your card for any amounts which may be due from you to us.

Cancellation

The wellbeing of our guests is our highest priority. Due to Novel Coronavirus (COVID-19) we are in some cases waiving cancellations fees for hotel stays. For more information please see here

If you need to cancel your booking, please do so before 3 pm the day before you are due to arrive. If you make your cancellation after 3 pm the day before your arrival day, you will be charged a fee equivalent to one night's accommodation (applicable to stays up to 28 nights). A maximum of 14 nights notice may apply for bookings of 29 days or more. No shows will be charged for the first night of the stay, using the same card utilised when booking the reservation.

If you wish to extend your stay with us, please contact our reservations team as soon as possible and they will inform you if there is any availability to extend your stay. If you need to shorten your stay, please provide as much notice as possible to avoid cancellation fees.

COVID-19 booking questions and answers

After April 12th CitySuites self-contained accommodation will be open for single household leisure travel. Alternatively, hotels are expected to open on May 17th 2021.

Essential travel exceptions include:

  • CitySuites is your primary residence
  • You are moving to a new house or require a place to live whilst relocating
  • You are attending a funeral or relevant event
  • You need a place to stay for work purposes
  • You need a place to stay to attend education or training
  • You need a place to stay to attend a medical appointment or treatment

Our reservations team will be more than happy to discuss and are available 24/7.

A self-contained unit of accommodation or a self-contained holiday letting is an accommodation option that has its own kitchen, bathroom and toilet inside it for the exclusive use of the household staying or living within that accommodation. If guests' need to leave the accommodation to gain access to any one of these amenities then that accommodation option is not self-contained. All CitySuites apartments are self-contained and include all of your mod-cons.

A mainstream hotel offers guests a room or suite with a bathroom only, therefore, the only catering option is to dine-out. A self-contained holiday let or accommodation minimises contact with others as the guest is able to cater for themselves as they would at home.

You'll need to wear a face covering when entering the CitySuites building. Everyone in the building including guests, staff and visitors must wear a face covering in all public areas including the lobby, lifts, the restaurant when open (until seated) and The Lounge.

We understand that things may change that are out of the control of our guests, so we offer flexible and semi-flexible rate options as well as non-cancellable rates. If in the case of another unexpected national lockdown post-June 21st 2021, then CitySuites will offer reservation date amendments regardless of the original booking cancellation policy.

If you have already booked a flexible rate with us, then you can cancel your booking online for a full refund up to 24 hours prior to your arrival date. If not on a flexible rate, please contact the CitySuites reservations team directly to discuss your current booking either via reservations@citysuites.com or by calling 0161 302 0202.

We appreciate that things change, we have a flexible 24-hour cancellation policy for bookings placed on flexible rates. For more information please view our terms and conditions.

Guests who have made a booking via a third party online travel site are advised to contact them (the third-party) directly to make any changes to their reservation. For more information please refer to your booking confirmation email.

Following the latest announcement, CitySuites swimming pool and gym facilities will be open from April 12th 2021. There will however be limited capacity in accordance with social distancing guidelines. Embankment Kitchen restaurant at CitySuites will open during ‘step 3’ of the national lockdown which is expected to be May 17th 2021. We are closely monitoring ever-evolving government guidance around COVID19 measures.

Glad you asked! Our housekeeping teams follow health & safety procedures, including using hospitality branded disinfectant throughout the public spaces and practising social distancing measures.

The CitySuites team have implemented additional prevention strategies, including but not limited to:

  • Social distancing measures have been put in place throughout the building.
  • Cleaning all public spaces every two hours.
  • Housekeeping services have been adapted in line with new measures.
  • Key cards are disinfected upon arrival. We are also offering a key card drop off station at checkout to further prevent physical contact.
  • We’ve also diarised 'Virus Fogging' spray treatment in the communal areas, reception and luggage store that will add an additional sanitisation and disinfection against the virus.

For further information please visit our Cleanliness Policy.

Prior to lockdown being introduced, we invited a Chief Welfare Officer (CWO) to advise how to prevent the spread of COVID-19 within the CitySuites building. The CWO in question is a nationally recognised leader in the fields of infection prevention and control and immunisation. For further information please visit our Cleanliness Policy.