Cleaning Products and External Company Cleaning

At CitySuites we use cleaning products that are certificated to be effective against coronavirus viruses, bacteria and other airborne and bloodborne pathogens. All our external cleaning contractors also use products that carry the same certification.

  1. Public spaces and communal areas - the frequency of cleaning and sanitizing has been increased in all public spaces with an emphasis on frequent contact surfaces including, but not limited to, front desk, door handles, public bathrooms, apartment key cards, lifts and stair handrails, dining surfaces and seating areas. All areas will also undergo regular spray treatment that is effective against coronavirus virus and other viruses and bacteria.
  2. Guest apartments - industry-leading cleaning and sanitizing protocols are used to clean our guest apartments, with particular attention paid to high-touch items including television remote controls, toilet seats and handles, door and furniture handles, intercom, light switches, temperature control panels and flooring.
  3. External contractors - we’ve also diarised, “Virus Fogging” spray treatment in the communal areas, reception and luggage store that will add an additional sanitisation and disinfection against the virus.

Lobby and communal area

  1. Guest personal hygiene request signage and antibacterial gel located on the reception desk near the entrance door. Reception staff invite guests to use the gel.
  2. Employees encouraged to use an antibacterial gel at appropriate times throughout their shift.
  3. Floor markings have been added around the reception desk to assist in safe social distancing when queuing.
  4. Sneeze screen protection installed at reception.
  5. All desk areas/computer terminals/telephones/PDQ machines and workspaces to be kept clean and wiped down regularly with an antibacterial surface cleaner. Encourage Contactless Payments.
  6. All tables/chairs/door handles/reception desk and potential touchpoints to be cleaned using certificated antibacterial spray throughout the day and night.
  7. All mop heads and cleaning cloths to be changed and washed (at 90 degrees) after finishing use in that specific area to reduce the risk of spreading the virus around the building or from apartment to apartment.
  8. All apartment key cards to be cleaned with antibacterial wipes when handed back on check-out.
  9. Guest personal hygiene request signage and antibacterial gel located inside both guest lifts.
  10. Note
    • Additional housekeeping hours allocated to carry out extra cleaning of these areas and high touchpoints
    • We have reviewed and reduced clutter in all these areas

CitySuites Pool area 

  1. Fresh towels provided during opening hours. Separate storage for dirty towels.
  2. All potential high touch areas cleaned using certificated antibacterial spray – before opening or closing and during operation.
  3. Employees encouraged to wear gloves and wash their hands after handling dirty towels.
  4. To reduce the risk of spreading the virus around the building from apartment to apartment, all mop heads and cleaning cloths will be changed and washed (at 90 degrees) after using in a specific area.
  5. Toilets to be fully stocked with toilet roll and hand washing liquid. Carry out regular cleaning checks.
  6. Signage has been added at the entrance to encourage safe social distancing.
  7. Note
    • Additional housekeeping hours allocated to carry out extra cleaning of these areas and high touchpoints
    • We have reviewed and reduced clutter in all these areas

CitySuites gym area 

  1. Entrance door signage has been added to encourage safe Social Distancing. Plus, a poster informing Social distancing inside the gym.
  2. Guest numbers capped at 5 people in the gym at any one time.
  3. Fresh towels provided with separate storage for dirty towels.
  4. Antibacterial gel located at the gym entrance. Detergent spray and blue paper available for guests to clean equipment before use
  5. All gym equipment and touch areas to be cleaned using certificated antibacterial spray throughout the day and night.
  6. Water fountain turned off and bottled water provided instead.
  7. All mop heads and cleaning cloths to be changed and washed (at 90 degrees) after finishing use in that specific area to reduce the risk of spreading the virus around the building or from apartment to apartment.
    • Employees encouraged to wash their hands when arriving, handling dirty towels, after cleaning and when leaving this area.
    • Note
    • Additional housekeeping hours allocated to carry out extra cleaning of these areas and high touchpoints
    • We have reviewed and reduced clutter in all these areas

CitySuites corridors, corridor refuse areas and lifts

  1. Guest personal hygiene request signage and antibacterial gel located inside both guest lifts.
  2. All potential guest touch areas (handles/lift rails/lift buttons/mirrors/tables/chairs/refuse area) to be cleaned using certificated antibacterial spray throughout the day and night.
  3. Corridor carpet deep cleans to be carried out more regularly.
  4. Lobby floor tiles to be mopped every day.
  5. Guest Toilets (1st floor) - to be fully stocked with toilet roll and hand washing liquid. Regular cleaning scheduled to be carried out.
  6. All mop heads and cleaning cloths to be changed and washed (at 90 degrees) after finishing use in that specific area to reduce the risk of spreading the virus around the building or from apartment to apartment.
  7. Employees encouraged to use gloves and antibacterial gel as much as possible while operating in this area.

Housekeeping trolleys

  1. Each housekeeping trolley is stocked with antibacterial gel and gloves.
    • Housekeepers encouraged to use gloves and antibacterial gel when entering, cleaning and exiting apartments.
    • Housekeepers encouraged to follow the personal hygiene measures suggested and equipment provided throughout their shift.

Embankment Kitchen * This facility is temporarily closed *

Table service only.

  1. Social distancing signs and floor marking installed. Tables positioned 2-metres apart.
  2. Customer personal hygiene request signage and antibacterial gel located at both Embankment Kitchen entrances. Greeting staff invite clients to use the gel.
  3. Employees encouraged to wash their hands or use an antibacterial gel at appropriate times throughout their shift.
  4. Toilets to be fully stocked with toilet roll and hand washing liquid. Carry out regular cleaning.
  5. All tables, chairs, door handles and potential customer touch areas to be cleaned using an antibacterial spray in the restaurant – opening, closing and during service.
  6. Each table cutlery and condiments to be changed and cleaned after each customer sitting.
    • Transparent Perspex guard installed to separate the food area from potential customer contamination.
  7. Chefs to use gloves provided – To be changed regularly throughout the service.
  8. Sealed food items to be supplied, where possible.
  9. Coffee machine to be cleaned regularly throughout service.
  10. Table salt and pepper dispensers to be cleaned regularly throughout service.
  11. Cutlery (knife and fork) to be individually wrapped in a napkin and positioned on each table.
  12. All menus to be wiped down after each table turn, using a certificated antibacterial spray.
  13. All cutlery and serving implements to be washed in the dishwasher at 90 degrees. Serving implements changed every hour during service.
  14. All computers terminals, telephones and workspaces to be kept clean and wiped down regularly with an antibacterial surface cleaner.

Note

    • Very low amounts of cash handled – if cash is taken, staff should wash their hands periodically during their shift.
    • We have reviewed and reduced clutter in this area.