CitySuites recently asked questions
PARKING & GETTING TO CITYSUITES
CHECK IN & CHECK OUTS
PARKING & GETTING TO CITYSUITES
We have no parking on-site. The nearest car park is Q Park Deansgate North, postcode M3 7WJ. Discounted parking is charged at £16 for 24 hours and is validated on check in. Please follow the address and collect a ticket from Q Park, on arrival at CitySuites let a member of our reception team know and they will arrange payment for you.
Please follow the address below:
Q-Park Deansgate North, 2 Chapel Street, Manchester, M3 7WJ.
A new traffic system is currently in place around CitySuites aparthotel. Updated directions to our car park can be found here.
The most convenient way to get to CitySuites would be to arrange a taxi on arrival at Manchester Airport. Alternatively, you can get a direct train from Manchester Airport to Manchester Victoria Railway Station which is only a few minutes' walk from CitySuites. The train journey takes around 30 minutes and regular trains run on average 35 times a day. The journey time may be longer on weekends or Bank Holidays. You can also choose to get the train to Piccadilly Railway Station and use the free bus towards Spinningfields.
CHECK IN & CHECK OUTS
Please check in and collect your key card from our 24 hour reception on arrival. When checking in we will require a form of ID and the credit/debit card used at the time of booking with the cardholder present for payment.
Your room will be ready from 3 pm on the day you are due to arrive. Early check-in can be arranged for an additional £50 fee, subject to availability.
Check out is by 11 am on your agreed departure date. Late check-out can be arranged for an additional £50 fee. Late check-out is also subject to availability.
Yes. We can provide cots upon request. Subject to availability.
Yes, CitySuites is wheelchair friendly and has accessible rooms.
No. Our building is not pet-friendly, however, we do allow guide dogs for the blind and partially sighted. Please contact our reception team directly to let us know your individual requirements.
No. All our suites are strictly non-smoking however there is a designated smoking area outside of the building. Smoking in an apartment will incur an additional cleaning charge of £140 to render the apartment smoke free again.
Our Studio and One bedroom apartments can sleep 2 adults and our Two Bedroom apartments can sleep 4 adults. Our One Bedroom Family Apartments are ideally suited to sleep 2 adults and 2 children up to the age of 12.
Yes. Extra bedding is chargeable and subject to availability. Please ensure your requirements are known when enquiring.
All of our suites have a washer/dryer at your convenience. If you require dry cleaning, however, please hand in to reception using the bags provided and we will return to your suite the following day. Dry cleaning costs are applicable.
CitySuites provides weekly cleans for stays over 7 nights which includes a full suite clean and a biweekly towel change of all towels. For stays less than 7 nights, CitySuites will only provide a biweekly towel change and no housekeeping will be provided during the stay.
Yes. Extra cleaning services can be arranged at an additional cost. A fixed per booking additional housekeeping fee to be added to your reservation. The full service will include a towel and linen change and will be in addition to the standard biweekly towel change and weekly full apartment clean.
CitySuites does not offer twin beds, all of our apartments feature comfy king-sized beds only. Our Family CityScape apartments have the added bonus of also having a sofa bed in addition to a king-sized.
Our reception is open 24 hours a day, 7 days a week and will remain open over lockdown periods.
Embankment Kitchen ground-floor restaurant at CitySuites is temporarily closed from the 2nd December. The restaurant plans to resume a full service however due to COVID-19 the restaurant will be closed until further notice.
The indoor swimming pool is open to residents only, however, due to COVID-19 restrictions the facility will be closed until further notice.
The gym is typically open 24/7 and is open to residents only, however, due to COVID-19 restrictions the gym will be closed until further notice.
Yes, we are able to offer discounted rates for regular guests, however, a minimum number of stays applies. Please email email@example.com to find out more.
Yes, we’re happy to show you around when possible. Just get in touch with our reservations team via firstname.lastname@example.org.
We do offer Corporate Rates to our regular corporate clients, however, a minimum number of stays applies. Please email email@example.com to find out more.
In most circumstances, payments are made on arrival. CitySuites does not accept cash and can only accept payment via debit card and a credit card or alternatively bank transfer when prearranged with payment being received prior to arrival. For longer stays of 30 days or more, CitySuites will take payment in monthly instalments. For group bookings of three or more, we will require a deposit to secure the reservations.
In most circumstances payment is due on arrival, including when booking a Non-Refundable or Advanced Purchase Rate. CitySuites, however, reserves the right to charge the card used at any time between booking and arrival date.
For accommodation charges, Value Added Tax (VAT) is charged at 5% for the first 28 nights, and 1% thereafter for all reservations due to stay up until the 31st March 2021. From April 1st 2021, VAT will be charged at 20% for the first 28 nights, and 4% thereafter.
At the time of your booking, we will require you to provide the details of your credit card or debit card. Whilst your card will not be charged at this time, by agreeing to our Booking T&C’s you agree to allow us to charge your card for any amounts which may be due from you to us.
The wellbeing of our guests is our highest priority. Due to Novel Coronavirus (COVID-19) we are in some cases waiving cancellations fees for hotel stays. For more information please see here.
If you need to cancel your booking, please do so before 3 pm the day before you are due to arrive. If you make your cancellation after 3 pm the day before your arrival day, you will be charged a fee equivalent to one night's accommodation (applicable to stays up to 28 nights). A maximum of 14 nights notice may apply for bookings of 29 days or more. No shows will be charged for the first night of the stay, using the same card utilised when booking the reservation.
If you wish to extend your stay with us, please contact our reservations team as soon as possible and they will inform you if there is any availability to extend your stay. If you need to shorten your stay, please provide as much notice as possible to avoid cancellation fees.