FAQ's

CitySuites recently asked questions

FAQ's

CitySuites recently asked questions

PARKING & GETTING TO CITYSUITES

Can I pre-book parking?

How do I get to the nearest car park or to my pre-booked parking?  

What's the best way to get from Manchester Airport to CitySuites?

CHECK IN & CHECK OUTS

How do I check In? 

What's the earliest I can check in?

What's the latest I can check out? 

BUILDING INFORMATION

Do you provide cots?

Do you have wheelchair accessible rooms?

Can I bring my pet?

Can I smoke in my suite?

How many people can stay in my suite?

Do you provide extra bedding?

Are there laundry and dry cleaning facilities?

How often will my suite be cleaned?

Can I pay for additional cleaning?

What services do CitySuites offer?

Do CitySuites offer twin beds? 

OPENING TIMES

What are the reception opening times?

What are the Executive Lounge opening times?

What are the pool opening times?

What are the gym opening times?

OTHER INFORMATION

Do CitySuites offer lower rates for longer term guests?

Can I view a suite?

Can I set up a Corporate Rate?

PAYMENT

How can I pay?

When is payment due?

How much is tax?

Is there a deposit?

CANCELLATION

What is the cancellation policy?

What if I need to amend or extend my stay?

 

 

 

PARKING & GETTING TO CITYSUITES

Can I pre-book parking?

Yes. You can pre-book parking adjacent to your suite. Located directly opposite CitySuites, the car park is just a short distance away from the building. We are able to offer discounted parking spaces at the multi-storey parking facility via our partner Q-Park at only £16 a night. Parking is subject to availability.

How do I get to the nearest car park or to my pre-booked parking?  

Please follow the address below:

Q-Park Deansgate North, 2 Chapel Street, Manchester, M3 7WJ.  

What's the best way to get from Manchester Airport to CitySuites?

The most convenient way to get to CitySuites would be to arrange a taxi on arrival at Manchester Airport. Alternatively, you can get a direct train from Manchester Airport to Manchester Victoria Railway Station which is only a few minutes' walk from CitySuites. The train journey takes around 30 minutes and regular trains run on average 35 times a day. The journey time may be longer on weekends or Bank Holidays. You can also choose to get the train to Piccadilly Railway Station and use the free bus towards Spinningfields.  

CHECK IN & CHECK OUTS

How do I check in? 

Please check in and collect your keys from our 24 hour reception on arrival. When checking in we will require a form of ID and the credit/debit card used at the time of booking with the cardholder present for payment. 

What's the earliest I can check in? 

Your room will be ready from 3 pm on the day you are due to arrive. Early check-in can be arranged for an additional £50 fee, subject to availability. 

What's the latest I can check out?

Check out is by 11 am on your agreed departure date. Late check-out can be arranged for an additional £50 fee. Late check-out is also subject to availability.

 

BUILDING INFORMATION

Do you provide cots?

Yes. We can provide cots upon request. Subject to availability.

Do you have wheelchair-accessible rooms?

Yes, CitySuites is wheelchair friendly and has accessible rooms. 

Can I bring my pet?

No. Our building is not pet-friendly, however, we do allow guide dogs for the blind and partially sighted. Please contact our reception team directly to let us know your individual requirements.

Can I smoke in my suite?

No. All our suites are strictly non-smoking however there is a designated smoking area outside of the building. Smoking in an apartment will incur an additional cleaning charge of £140 to render the apartment smoke free again. 

How many people can stay in my suite?

Our Studio and One bedroom apartments can sleep 2 adults and our Two Bedroom apartments can sleep 4 adults. Our One Bedroom Family Apartments are ideally suited to sleep 2 adults and 2 children up to the age of 12.

Do you provide extra bedding?

Yes. Extra bedding is chargeable and subject to availability. Please ensure your requirements are known when enquiring.

Are there laundry and dry cleaning facilities?

All of our suites have a washer/dryer at your convenience. If you require dry cleaning, however, please hand in to reception using the bags provided and we will return to your suite the following day. Dry cleaning costs are applicable.

How often will my suite be cleaned?

CitySuites provides weekly cleans for stays over 7 nights which includes a full suite clean and a biweekly towel change of all towels. For stays less than 7 nights, CitySuites will only provide a biweekly towel change and no housekeeping will be provided during the stay. 

Can I pay for additional cleaning?

Yes. Extra cleaning services can be arranged at an additional cost. A fixed per booking additional housekeeping fee to be added to your reservation. The full service will include a towel and linen change and will be in addition to the standard biweekly towel change and weekly full apartment clean.

What services do CitySuites offer?

  • 24 hour reception
  • Concierge
  • Housekeeping
  • Dry cleaning and laundry services
  • Cots upon request
  • On-site management and maintenance
  • Luggage storage (terms & conditions apply)

Do CitySuites offer twin beds? 

CitySuites does not offer twin beds, all of our apartments feature comfy king-sized beds only. Our Family CityScape apartments have the added bonus of also having a sofa bed in addition to a king-sized. 

 

OPENING TIMES

What are the reception opening times?

Our reception is open 24 hours a day, 7 days a week.

What are the Executive Lounge opening times?

  • Breakfast 7 am - 11 am Weekdays
  • Evenings 6:30 pm -10:30 pm Weekdays
  • Breakfast 7 am - 11 am Weekends
  • Evenings 6:30 pm - 11 pm Weekends

What are the pool opening times?

  • Typically 6 am - 10 pm Weekdays
  • Typically 7 am - 9 pm Weekends

What are the gym opening times?

The gym is open 24/7 and is open to residents only.

 

OTHER INFORMATION

Do CitySuites offer lower rates for longer term guests?

Yes, we are able to offer discounted rates for regular guests, however, a minimum number of stays applies. Please email reservations@citysuites.com to find out more. 

Can I view a suite?

Yes, we’re happy to show you around when possible. Just get in touch with our reservations team via reservations@citysuites.com.

Can I set up a Corporate Rate?

We do offer Corporate Rates to our regular corporate clients, however, a minimum number of stays applies. Please email reservations@citysuites.com to find out more.

 

PAYMENT

How can I pay?

In most circumstances, payments are made on arrival. CitySuites does not accept cash and can only accept payment via debit card and a credit card or alternatively bank transfer when prearranged with payment being received prior to arrival. For longer stays of 30 days or more, CitySuites will take payment in monthly instalments. For group bookings of three or more, we will require a deposit to secure the reservations. 

When is payment due?

In most circumstances payment is due on arrival, including when booking a Non-Refundable or Advanced Purchase Rate. CitySuites, however, reserves the right to charge the card used at any time between booking and arrival date. 

How much is tax?

For accommodation charges, Value Added Tax (VAT) is charged at 20% for the first 28 nights, and 4% thereafter. For all non-accommodation charges, VAT is charged at 20%.

Is there a deposit?

At the time of your booking, we will require you to provide the details of your credit card or debit card. Whilst your card will not be charged at this time, by agreeing to our Booking T&C’s you agree to allow us to charge your card for any amounts which may be due from you to us.

 

CANCELLATION 

What is the cancellation policy?

If you need to cancel your booking, please do so before 3pm the day before you are due to arrive. If you make your cancellation after 3pm the day before your arrival day, you will be charged a fee equivalent to one night's accommodation (applicable to 2-28 night stay). A maximum of 14 nights notice may apply for bookings of 29 days or more. No shows will be charged for the first night of the stay, using the same card utilised when booking the reservation.

What if I need to amend or extend my stay?

If you wish to extend your stay with us, please contact our reservations team as soon as possible and they will inform you if there is any availability to extend your stay. If you need to shorten your stay, please provide as much notice as possible to avoid cancellation fees.