At CitySuites we take privacy very seriously and we are committed to protecting it.
This policy explains when and why we and the companies of our Group (what here means our subsidiaries, our ultimate holding company and its subsidiaries from time to time, as defined in section 1159 of the UK Companies Act of 2006, and may also include other companies that are associated through our management control, but may not be a group company) collect personal information about people who are clients, future clients, previous clients and others who may be connected with they, how this information is used, the conditions in which it is found can be disclosed to others and how it is kept safe.
This policy may change from time to time, so we recommend that you visit this page from time to time to make sure you are aware of all changes and that you are satisfied.
This policy was last updated on May 22, 2018.
City Suites Management Limited (registered company number 10193362), referred to in this document as "CitySuites" is the data controller in relation to the processing activities described below. This means that CitySuites decides why and how your personal information is processed.
This policy also covers other Group companies that are listed in Annex 1 of this policy. When dealing with one of these other Group companies, CitySuites will be the "controller" of your personal information.
A "data controller" is an organization that decides why and how your personal information is processed.
When this policy refers to "we," "our" or "us" below, unless otherwise mentioned, it refers to the particular company that is the controller of your personal information.
HOW WE COLLECT YOUR PERSONAL INFORMATION
We collect your personal information in the following ways:
The personal information you give us:
This is information about you that you provide us, for example:
and it is provided by you voluntarily. This includes the information provided when registering to use our site, expressing your interest in making a reservation, making a reservation, subscribing to the services we provide through our websites and other channels, requesting additional information, material or associated services , manage your personal data (including access to documentation and participation in correspondence with us by phone, email or otherwise). If you complete any survey that we request for research purposes, we will also collect information in such circumstances. The information you provide will usually include your name, address, email address and phone number (s), age and date of birth, details of your specific inquiry, details of your employer and / or job function, and may include records of any correspondence and responses to marketing campaigns.
Personal information we collect about you:
We may collect the following information, either by request or automatically: your contact information, geographic and demographic information, preferences and interests and other information you provide through, among other things, the answers provided in surveys and visits to our site web and application, including information on the information and resources accessed. We can also automatically collect technical information, including anonymous data collected by the hosting server, the Internet Protocol (IP) address used to connect your computer or device to the Internet, the browser type and version, the time zone settings , the types of browser add-ons and Versions, operating system and platform. Please, check our Cookies Policy for more information. We may also collect any personal information that you allow to be shared that is part of your public profile (s) in third-party social networks, including, among others, the time zone settings, the types and versions of add-ons of the browser, the operating system and the platform. , and their preferences, interests and other behaviors.
Personal information we can receive from other sources:
We may also obtain certain personal information about you from sources outside of our business, which may include both our Group companies (where you provided the details above) and other third-party companies where you previously provided your consent for the exchange. of personal information. In accordance with the privacy policies of said third parties. The personal information we receive from third party sources is usually your contact information, certain demographic information, and may also include information about the information you have previously requested and / or the preferences you have previously expressed about specific areas of interest.
TYPE OF PERSONAL INFORMATION WE PROCESS ON YOU
We can process a variety of personal information about you. To facilitate understanding of the information we use about you, we divide this information into categories in the list below and provide a brief explanation of the type of information generally covered by each category.
Behavior like your activities, actions and behaviors.
Biographical As your workplace and job title, which can be used to address, send or communicate a message.
Geographical location information that contains or reveals the location of your electronic devices
Identification information contained in a formal identification document such as your passport
Bank / billing information used to collect from you or return the money owed.
Credit your application for credit terms and information related to the provision of credit for you.
Fraud Information regarding the occurrence, investigation or prevention of fraud.
Legal information related to legal claims made by you or against you or the claims process
Reservation transactions The information related to the accommodation reservations and the auxiliary services that are provided to you and
Correspondence information contained in our correspondence or other communications with you about our products, services or businesses
HOW WE USE YOUR PERSONAL INFORMATION
The purposes for which we use your information and the legal basis under the data protection laws on which we rely to do this are explained below.
Where there is a legal requirement
We will use your personal information to comply with our legal obligations, such as: (i) to assist any public authority, industry regulator or criminal investigation agency; (ii) to correctly identify you when you contact us and / or to verify the accuracy of the information we have about you.
Where it is required to complete or comply with a Contract
We may use and process your personal information when we sell you a product or products, provide (or continue to provide) any service, where we organize the supply of products or services from third parties as your designated agent. , or where you are in detailed conversations with us about the sale or purchase of a product or service. We will use this information to ensure that the terms of the relevant contracts are met or complied with. This may include circumstances in which we ourselves are not part of the contract, however, we have been designated to administer or provide services related to that contract. For the purposes of this description, a "contract" generally means an occupancy agreement, lease or administration service. See "Type of personal information we process" about you above for details about the types of personal information we process for these purposes.
Where we have evaluated there is a legitimate interest
We may use and process your personal information when we deem it necessary for our legitimate business interests, your legitimate interests as a guest or potential guest, or the legitimate interests of a Group company, for the following purposes:
For the establishment and defense of our legal rights.
Where you have provided the consent
We may use and process your personal information on the basis of your consent for us to do so, for the following purposes:
You may withdraw your consent for us to use your information in any of these ways at any time. See Withdraw your consent for more details.
OTHERS WHO CAN RECEIVE OR HAVE ACCESS TO YOUR PERSONAL INFORMATION
We may share your information with other Group companies. You may use your personal information in the ways that are detailed in the How we use your personal information above section, in relation to specific products and / or complementary or complementary services, for example, products and services that only they can provide for regulatory reasons. , or products and services that are similar to those we offer but that may be under the name of a different brand. Some of the companies in our Group can also be service providers for us, as explained in the next section.
See the beginning of this policy for a description of what we mean by the Group companies with which we can share your personal information in this way.
Our suppliers and service providers.
We may disclose your information to certain service providers, agents, subcontractors and other selected organizations when necessary for the purpose of providing services to us or directly to you on our behalf. Such third parties may include cloud service providers (such as hosting and software service providers), online booking agents or aggregators, digital and marketing agencies, and administrative service providers.
When we use third party service providers in this way, we only disclose any personal information that is necessary for them to provide their services and we have a current contract that requires them to keep your information secure and not use it. in accordance with our specific instructions for the purposes foreseen and established in this Policy.
Payment processors for credit / debit cards
When you purchase certain products or services through our websites, by phone or at one of our residences or locations, a third-party payment processing agent who specializes in secure online capture can process a payment by credit card or debit with your instruction. Processing of credit / debit card transactions. If you have any questions regarding safe transactions, ask us at the time of making the payment or contact us using the details at the end of this policy.
We do not store or keep a record of your credit card details on our own websites or within our own systems.
Other ways we can share your personal information.
We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to a third party or as part of any restructuring or business reorganization. We may also transfer your personal information if we have an obligation to disclose or share it to comply with any legal obligation, for example, to detect or report a crime, to enforce or enforce the terms of our contracts or to protect the Rights, property or security of other data subjects. If / when we do, we will always take steps to ensure that your privacy rights remain protected and your rights are respected.
WHERE WE KEEP YOUR PERSONAL INFORMATION
The information you provide may be transferred to countries outside the EEA, for example, where any of the companies in our Group that need access to that information is incorporated in a country outside the EEA, or if any of our servers or ours Third Service providers are occasionally located in a country outside the EEA. These countries may not have data protection laws similar to those in the United Kingdom.
If we transfer your information outside the EEA in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as described in this policy. This is because some countries outside the EEA do not have the same adequate data protection laws equivalent to those in the EEA. These steps may include, for example, imposing contractual obligations on the recipient of your personal information or ensuring that recipients subscribe to other relevant regulatory regimes or best practices that aim to ensure adequate protection. Contact us using the details at the end of this policy to obtain more information about the protections we implement in these circumstances.
If you use our services, access our systems or view any of our content while you are outside the EEA, your information may be transferred outside the EEA to provide those services.
HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?
When we collect your personal information, the amount of time we retain it is determined by a number of factors including the purpose for which we use that information and our obligations under other laws. We do not keep personal information in an identifiable format for longer than we consider necessary.
The time during which we store your personal data may also vary according to the legal basis we use.
When you contact our offices by phone, these calls can be recorded. These call recordings are retained for no more than 90 days.
Where your personal information is required to complete or comply with a Contract
We may need your personal information to comply with our own legal and accounting responsibilities, and / or to establish, present or defend legal claims. For this purpose, we will always retain your personal information for 7 years after the date we no longer need it for any of the purposes listed in How we use your personal information mentioned above. When we are only required to retain part of your information for these purposes, we will make every reasonable effort to "minimize" that data and not to retain any information that we do not have to keep for 7 years.
The only exceptions to this are where:
The law requires us to keep your personal information for a longer period of time or to remove it beforehand;
exercise your right to have the information erased (when applicable) and we do not need to keep it in relation to any of the reasons allowed or required by law (see more information How to delete your personal information or restrict its processing below); or
In limited cases, the law allows us to keep your personal information for longer, as long as we implement certain protections
Where we have evaluated there is a legitimate interest
If you are a citizen of an EEA country, we will not retain your personal data for more than 2 years after a Legitimate Interest Assessment has been performed or renewed, unless:
We identify the circumstances that, in our reasonable and professional judgment, indicate that there is a legitimate interest in progress; or
When the legitimate interest on which we have based has expired, first (or later) we have obtained your consent (see below)
If you are not a citizen of any EEA country, we can keep your personal data for more than 2 years when we consider it valuable and justifiable, subject at all times to defend your rights as a subject of the data.
Where you have provided the consent
We will retain your personal data as long as we consider it valuable and justifiable, subject at all times to defend your rights as subject of the data (including the right to have your consent withdrawn and the right to have your personal data deleted).
Even when you have given your consent and you have not withdrawn it, at any time we can make the decision not to keep your personal data when we consider that it is no longer worthwhile or justified.
SECURITY OF DATA AND LINKS TO OR FROM OTHER ORGANISATIONS
We are committed to ensuring that your information is kept secure in systems that can be controlled and protected in accordance with best data security practices. To prevent unauthorised access or disclosure, we implement appropriate physical, electronic, and administrative procedures to safeguard and protect the information we collect from you. Wherever possible, we only store information in structured systems (databases) that can only be accessed with secure passwords.
Occasionally, it may be necessary to store or transfer some of your personal information in an unstructured form, such as paper or document formats that are necessary to allow us to collect and process that information in accordance with the purpose. In these cases, we will make every reasonable effort to ensure that procedures and controls are in place to maintain security and access to that information.
Unfortunately, the transmission of information through the internet is never completely secure. Although we will do our best to protect your personal information, we can not guarantee the security of your information transmitted to or from our website at all times and, therefore, any transmission is at your own risk. Once we have received your personal information, we implement reasonable and adequate controls to ensure that it remains secure against accidental or unlawful destruction, loss, alteration or unauthorised access.
Our websites may contain links to other websites managed by other organisations. In the same way, we may send it from time to time to other organisations that are not Group companies and to which you can also provide personal information. This policy does not apply to those other organisations where this happens, therefore, we recommend that you read their privacy statements separately. We can not be responsible for the privacy policies and practices of other websites or third parties, even if you access those websites or contact those organisations through links or contact information that we provide.
In addition, if you have linked to our website, a contact data form or any other material that we have published electronically from a third party website or an email sent by a third party, we are not responsible for the privacy policies and practices of The owners and operators of these third parties recommend that you also review their privacy statements.
When we collect and process any particularly sensitive personal information, for example, your banking information, we will apply additional security controls to protect that data.
When we have given you (or have chosen) a password that allows you to access certain information that we have in any of our systems, you are responsible for maintaining the confidentiality of this password. We ask you not to share your password with anyone and to inform us as soon as possible if you believe your password has been stolen, exposed or compromised in any way.
If you are a citizen of an EEA country, you have several rights in relation to your personal information under the data protection law, which are summarized below. Not all of these rights may be applicable to citizens of countries outside the EEA. In connection with certain rights, we may request information to confirm your identity and, when appropriate, to help us locate your personal information. Except in exceptional cases, we will respond within one month from (i) the date we confirm your identity or (ii) when it is not necessary to do so because we already have this information, from the date we received your request.
CHANGES TO THIS POLICY
We may revise this policy from time to time and any changes will be notified to you by posting an updated version on our website (s). In some circumstances, we may also notify you or contact you, for example, by email, to inform you of the changes. Any change of this type will become effective 7 days after the date on which we publish the modified terms on our website. We recommend that you regularly check the changes and review this policy each time you visit our websites. If you do not agree with some aspect of the updated policy, you must notify us immediately to ensure that we comply with our obligations to ensure that you can exercise your rights.
CONTACT US TO GET MORE INFORMATION
Address any questions about this policy or about the way we process your personal information to our team responsible for legal issues and compliance using the contact details below.
If you wish to write to us, write to City Suites Management (legal and compliance team), The Box, Horseshoe Lane, Alderley Edge, Cheshire SK9 7QP, United Kingdom
The email address for data protection inquiries is firstname.lastname@example.org
If you prefer to talk to us by phone, call 0161 322 2225 or +44 (0) 161322 2225 from abroad.
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