CITYSUITES GENERAL TERMS AND CONDITIONS

Date of posting: October 2016

1. INTRODUCTION
   1. Welcome to CitySuites a Service Apartment residence operated by City Suites Management Ltd (‘CSM’, ‘we’, ‘our’ or ’us’ as applicable). For further information about us and our contact details please see paragraph 15, Contact Us below.
   2. These Terms and Conditions (“T&Cs”) set out the terms that govern the service we provide to you (‘You’, ‘Your’, ‘Occupier’, ‘Resident, ‘Guest’, as applicable) for the accommodation provided by the Landlords.
   3. These T&Cs together with our Terms of Use and Legal Notices, Privacy Policy and Cookie Policy (collectively, the “Terms”) contain all the terms and conditions relating to the residence. Whether you are just visiting the residence or making a booking for an apartment (“Booking”), we recommend that you print or save a copy of these Terms for future reference.
   4. By making a Booking, you confirm that you accept these Terms and that you agree to comply with them. If you do not wish to be bound by what you read, you should not access, use or make a Booking.
   5. To make these T&Cs quicker to read, we use a few definitions. “Apartment” means a furnished studio, 1 bedroom apartment or 2 bed apartment in a serviced apartment residence owned by a Landlord; “Occupancy Agreement” means the agreement between you and the Landlord of an Apartment which you enter into when making a Booking; “Occupancy Period” means the permitted duration of your occupancy of an Apartment under the Occupancy Agreement; “Payment” means the amount payable by you (and any additional occupiers) for the use of the Apartment for the Occupancy Period as specified in the Occupancy Agreement. Other definitions are highlighted in bold text throughout these Booking T&Cs.
   6. Please read the Terms carefully as by Booking with us and by staying in an Apartment, you (and any specified additional occupier) will enter into a legally binding Occupancy Agreement with a Landlord, which is subject to a limited right of cancellation.
   7. Our website www.citysuites.com (“Website”), the information contained on it, these Booking T&Cs and any contracts made under or in connection with them (including the Occupancy Agreement) are provided in the English language only.
   8. If you have any queries or concerns regarding these Terms, please contact us at reservations@citysuites.com.
2. BOOKING AN APARTMENT AND ENTERING INTO AN OCCUPANCY AGREEMENT
   1. eligibility to be eligible to make a Booking for an Apartment you must:
      1. be 18 years of age or over;
      2. have a right to reside in the UK and agree to providing supporting documentation on request;
      3. register on the Website by providing your real name, phone number, email address and other requested information;
   2. Charges and payment rates and charges quoted on the Website and in the Occupancy Agreement may be subject to VAT.
   3. Unless you have provided an alternative method of payment, we reserve the right to take payment from the credit/debit card you submit with your booking when monies are due, subject to card authorisation. You will also be requested to present the card submitted with your booking, along with a valid form of ID, upon arrival.
   4. Amending your Booking  If you wish to amend your Booking after it has been confirmed, any changes are at our sole discretion, subject to availability and may be subject to payment of an additional fee. This does not affect your statutory rights including your right to cancel your Booking described under paragraph 8, Cancelling Your Booking.
3. CONFIRMATION OF YOUR BOOKING
   1. At the time of your Booking, we will require you to provide the details of your credit card or debit card. Whilst your card will not be charged at this time, by agreeing to our Booking T&C’s you agree to allow us to charge your card for any amounts which may be due from you to Us, including where:
      1. you have been invoiced by us for charges arising from your Occupancy Agreement and you have failed to make payment for a period of 7 days after the due date for payment;
      2. any outstanding Payment, additional charges or charges for any damage or loss to the Apartment or to the residence are owing after you have departed and where charges are made on your card, we will provide a statement to you.
4. PAYMENT OPTIONS AND CREDIT REFERENCES
   1. If your Booking is for an Occupancy Period of less than 28 days, we will require you to make your Payment in full before the commencement of your Occupancy Period.
   2. If your Booking is for an Occupancy Period in excess of 28 days, we will require you to make your Payment either in full before the commencement of your Occupancy Period or monthly in advance.
   3. If your Booking is for an Occupancy Period in excess of 6 months, we will require you to provide a credit reference report satisfactory to us. After you place your Booking, we will provide you with the credit reference details. You must complete the required information within 7 days of your Booking otherwise you will be required to make payment in full prior to commencement or provide a guarantor.
   4. The Company does not accept cash as a method of payment.
   5. Please note, for security purposes, we will ask you to present the card used at the time of the booking, and a form of ID on check-in.
5. ADVANCE PURCHASE AND OTHER NON-REFUNDABLE RATES
   
   1. Subject to availability. Must reserve the room at least 30 days prior to arrival. Advance Purchase Non-Refundable Rate offers 10% per cent off Flexible Rate. No refunds for changes, cancellation or non-arrival on check-in date. Full payment in advance required. Your credit card will be charged between the time of booking and day of arrival for the total amount shown. The price and availability are not guaranteed until full payment is received. After full payment has been received, we reserve the right to cancel the booking without notice if there is any fraud or illegal activity associated with the payment made.
   2. Modification of Reservation: Price quoted applies to exact date(s)/nights/stay booked. Modifications to your reservation are not permitted.
   3. Early departure/cancellation: If you depart early or you cancel or fail to honour this reservation for any reason, a refund or credit will not be issued.
   4. Extending your stay: Subject to availability and new rates, the discounted rate will not apply.
   5. Price: inclusive of room rate and applicable taxes only.
   6. Other restrictions: minimum length of stay restrictions apply, can not be used in conjunction with any other offers and promotions and is not available to groups of more than 4 rooms, agencies, travel management companies, staff or any other agreed rates. This rate is non-commissionable. If you fail to arrive at the hotel on the scheduled arrival date, your reservation will be cancelled and you will not receive any refund or credit. You will be required to acknowledge that you have read the above prepayment and cancellation policy when making your reservation.
   7. You will be required to acknowledge that you have read the above prepayment and cancellation policy when making your reservation.
   8. Please note, for security purposes, we will ask you to present the card used at the time of the booking, and a form of ID on check-in.
   9. All discounted rates are subject to availability and valid only at the time of quoting. 
6. GROUP BOOKINGS
   1. Any bookings including 3 apartments or more per party will be considered as a Group Booking
   2. Group bookings are subject to availability and may be cancelled by the Company
   3. If a booking needs to be cancelled the booker will be notified within 72 hours of placing the booking OR at least 7 nights prior to the arrival date, in writing, using the contact details entered at the time of the booking
   4. The Company reserves the right to collect a security deposit of £100 per Apartment, per night from any Group Bookings. The Apartment will be fully inspected post departure and if it is found to be maintained at the satisfactory standards, as presented on arrival, the Security Deposit will be refunded to the original method of payment.
7.  APARTMENTS
   1. Apartment types are classified by names – Studio, City View Studio, One Bedroom, City View One Bedroom, Premium City View One Bedroom, Family and Two Bedroom. The names are determined by the apartment type and factors including the number of bedrooms, view and location of the Apartment. 
   2. The Names are provided as a guideline only and we do not guarantee the accuracy of those names.
   3. Whilst we make efforts to meet the Apartment preferences you specify during the booking process, we cannot guarantee to do so due to the limited availability of Apartments.
8. HOUSEKEEPING
   1. For stays less than 7 days, CitySuites will only provide a biweekly towel change (3rd or 4th day of stay) and no housekeeping will be provided during the stay. If you require any additional cleaning services then contact reception. 24 hours' notice is required. 
   2. For stays of 7 days or more, your apartment will receive a full weekly clean and towels will be changed twice a week. 
   3. Bed linen will be changed once a week during the full weekly clean. 
9. CANCELLING YOUR BOOKING

   Your right to cancel or amend your booking:

   1. If you have made a booking for an Occupancy Period of 2 nights or over, whereas the Distance Selling Regulations do not apply to this type of transaction, then:
      1. you may cancel or amend your Booking (and the Occupancy Agreement to which it relates) without charge providing you notify us in writing more than 2 days before commencement of the Occupancy Period. If you cancel or amend your Booking within this period we will refund any amounts paid by you for the accommodation, within twenty-eight (28) days of our receipt of your cancellation notice to the payment card you used to make the Booking;
      2. you may cancel or amend your Booking (and the Occupancy Agreement to which it relates) if you notify us in writing less than 2 days before commencement of the Occupancy Period or during the Occupancy Period but will be liable for the total Payment due under the Occupancy Agreement up to a maximum of 2 nights. Any Payment or cancellation charge due will be charged to the payment card you used to make the Booking.
   2. You may not cancel or amend your Booking outside of the periods specified in paragraph 8.1. After such periods, the Occupancy Agreement may only be cancelled in accordance with its terms:
   3. If you wish to cancel your Booking under paragraph 8.1, you must do so in writing by contacting us by email at reservations@citysuites.com or by post using the address provided under paragraph 14, Contact Us. Our right to cancel.
   4. We may cancel your Booking (and, acting on behalf of the Landlord, the Occupancy Agreement to which it relates) prior to the commencement date of the Occupancy Period if you have previously been an Occupant of an Apartment and have breached the terms of your Occupancy Agreement or if you breach the terms of these T&Cs, including if.
      1. you and/or any additional occupant you specify for the Apartment do not satisfy the eligibility requirements set out under paragraph 2.1; and/or
      2. you fail to make any payments that fall due under these Booking T&Cs or the Occupancy Agreement prior to the commencement of the Occupancy Period (including, if applicable, any instalment payments).
   5. We will notify you in writing of any cancellation made by us under paragraph 8.1 and the reasons for doing so.
   6. Any cancellations made under this paragraph shall apply to you and any additional occupant you specify during the Booking process.
   7. In case of a No Show booking where you fail to show up on the arrival day of your reservation, you will be charged for the total amount of your booking OR the maximum of 2 nights, as specified in Clause 8.1.
   8. Bookings made through third-party channels, including online travel agents, agents, tour operators or other websites are subject to other Cancellations and Amendments terms and conditions. You must refer to your confirmation for details.
   9. All amendments are subject to availability and the Company can not guarantee the availability or the same rates.
10.  LOST PROPERTY
    1. CitySuites cannot be held responsible for any items lost or damaged that are left behind in the apartment and/or public areas. 
    2. Any lost property that is left behind in the apartments and/or public areas will be stored for a maximum of a month (30 days). The 30 day lost property storage period will start once a request has been made and a member of the CitySuites team has successfully located the item(s). Items will be donated to charity unless claimed and collected within the 30 day period. 
    3. The customer is liable for any postage costs of lost property items
11. BAGGAGE CLAIM
    1. Unless prearranged, CitySuites will store luggage for up to seven days only. 
    2. To retrieve any luggage kept at CitySuites, you will be required to show the unique luggage claim tag given to you as identification. CitySuites is authorised to deliver the property to any person presenting this ticket - without identification.
    3. CitySuites will treat any items left behind as lost property and therefore will store for a maximum of a month (30 days). Items will be given to charity unless claimed within the specified timeframe.
12. PARKING
    1. A public Q-Park carpark is available adjacent to the CitySuites building. 
    2. When pre-booking parking, you pay on arrival. If not pre-booking, you can pay at the pay machine or park as normal and pay on arrival at CitySuites. 
    3. CitySuites can provide parking passes for guests who require 24-hour access during their stay. CitySuites requires a £50 deposit for the parking pass which will be refunded when the parking pass is returned on check out.  
    4. CitySuites does not accept responsibility for damage to, or theft from, or theft of parked vehicles. 
    5. For further information on the car park, including pricing please contact our reservations team on reservations@citysuites.com.
13. POSTAL COLLECTION AND DELIVERIES
    1. CitySuites will collect any post on your request. 
    2. CitySuites is not responsible for wrong information that is entered at the time of ordering, or for any delay caused by this. 
    3. On the rare occasion that there is a failed delivery or collection - i.e. your parcels name did not match the name on any reservation at CitySuites, you are not residing at CitySuites at the time or delivery is made to an incorrect address then CitySuites is not responsible. 
    4. CitySuites will not refund any charges caused due to parcels being rejected by CitySuites 24-hour reception team.  
14.  TERMINATION OF YOUR REGISTRATION AND DORMANT ACCOUNTS
    1. In the event that you have, or we have reason to believe that you have, or will breach the Terms, we may terminate or suspend your registration and/or access to the Website.
    2. We reserve the right to delete your account and any personal information if there is no activity on your account for more than 24 consecutive months.
15. YOUR PRIVACY AND OUR USE OF COOKIES
    1. We take your privacy very seriously. Please read our Privacy Policy to see how we use your personal information.
    2. Like many online services, we use a feature called a 'cookie', which is a small data file that is sent to your browser from a web server and stored on your device's hard drive. References in these T&Cs to ‘cookies’ also include other means of automatically accessing or storing information on your device. By using our Website, you are providing your consent for us to use cookies in the ways described in our Cookie Policy however, you may delete any of these cookies at any time if you wish. Please see our Cookie Policy for details regarding our use of cookies on this Website.
16. THIRD PARTY SOFTWARE
    1. You acknowledge that you may need to download and activate the third party owned software in order to access the Website and/or the Booking service. This software will be clearly identified on the Website.
    2. In order to use such third party software or technology, you may have to accept the terms of a licence agreement with that third party. You acknowledge that we have no responsibility or control over such third party software.
17. PROMISES, LIABILITY AND DISCLAIMER
    1. We promise that we will operate our Booking service with reasonable skill and care. To the fullest extent permissible under applicable law, we disclaim any and all other promises, warranties, conditions, or representations relating to the Booking Service, whether express, implied, oral or written. In particular, we do not make any promises about the availability of the Booking Service or the Website or that they will be provided uninterrupted or error or virus-free. We do not authorise anyone to make any promises on our behalf.
    2. We will not be responsible or liable:
       1. for Landlords’ performance of their obligations under any Occupancy Agreements or any actions and/or omissions by them in relation to the Apartment you book using the Booking service;
       2. for any losses related to any business of yours including but not limited to lost data, profits, revenue, business, opportunity, goodwill, reputation or business interruption; or
       3. if we are prevented or delayed from complying with our obligations under these Terms by anything you (or anyone acting on your behalf) does or fails to do or due to events or circumstances beyond our reasonable control. In such circumstances including, but not limited to, fire, flood and other acts of God, strikes, trade disputes, lockouts, restrictions of imports or exports, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, our inability or delay in performing our obligations will not be deemed to be in breach of contract.
    3. We promise that any representations made regarding the layout, specification and design of Apartments as well as general recreation and amenity areas in the building are made in good faith based on the information available at the time of release, however you acknowledge and accept that some details may change in accordance with final plans, approvals, supplier choices and design decisions.
       Where images of Apartments and other common building areas have been provided prior to Booking (including computer simulations), these are intended to illustrate the general standard of specification and amenity only and whilst we will use reasonable endeavours to provide accommodation which is at least comparable in general standard, any such changes to the design and specification made at our discretion shall not be considered grounds for cancellation of any Booking.
    4. There are certain liabilities which we cannot exclude by law and nothing in these Terms excludes or limits our liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation.
    5. You have certain rights as a consumer. Nothing in the Terms (including these T&Cs) will reduce these legal rights. For further information about your legal rights, please contact your local authority Trading Standards Department or Citizen’s Advice Bureau.
    6. Subject to paragraph 10.3, if either we or you fail to comply with these T&Cs, neither of us shall be responsible for any losses that the other suffers as a result, except for those losses which are a foreseeable consequence of the failure to comply with these T&Cs. Losses are foreseeable where they were contemplated by you and us at the time we accept a Booking that you have made or, in all other circumstances, at the time you accept these T&Cs.
18. INDEMNITY
    1. YOU AGREE THAT YOU WILL COMPENSATE US AND ANY LANDLORDS IN FULL FOR ANY DAMAGES, LOSSES, COSTS AND EXPENSES (INCLUDING REASONABLE LEGAL FEES) WE AND/OR THEY INCUR THAT ARISE OUT OF A CLAIM BROUGHT BY A THIRD PARTY AGAINST US AND/OR ANY LANDLORDS DUE TO A BREACH BY YOU OF THESE T&CS, INCLUDING ANY FAILURE BY YOU TO NOTIFY US THAT YOU NO LONGER POSSESS A RIGHT TO RESIDE IN THE UK.
19. OTHER IMPORTANT TERMS
    1. Right to reside in the UK. You must provide to us satisfactory evidence that you possess the right to reside in the UK in relation to all occupants in the apartment you have booked. You must notify us immediately if you no longer retain that right at any time during the Occupancy Period. Certificates and notices should be provided to us by email or by post using the contact details under paragraph 15, Contact Us.
    2. Written Communications. You agree to receive communications from us electronically and that electronic communications will satisfy any legal requirement for communications to be in writing.
    3. Severability. If any part of these T&Cs is found to be unenforceable as a matter of law, all other parts of these T&Cs will not be affected and shall remain in force.
    4. Entire Agreement. These T&Cs and the documents referred to in them govern our relationship with you and represent our entire agreement with you.
    5. Conflict. In the event of any conflict or inconsistency between these T&Cs and the terms of the Occupancy Agreement, the latter will prevail to the extent necessary to resolve such conflict of inconsistency.
    6. References to “including” and other similar expressions. In these T&Cs, words that appear after the expression “include”, “including”, “other” “for example”, “such as” or “in particular” (or any similar expression) will not limit the meaning of the words appearing before such expression.
    7. Assignment. You may not assign, sub-license or otherwise transfer any of your rights under these T&Cs.
    8. Waiver. If you breach these T&Cs and we choose to ignore your breach, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach the T&Cs again.
    9. Exclusion of Third Party Rights. These T&Cs do not create any right enforceable by any person who is not a party to them or any contract made under them, except that the provisions of these Terms may be enforced by a Landlord subject to and in accordance with the Contracts (Rights of Third Parties) Act 1999.
    10. Governing Law and Jurisdiction. Any disputes or claims arising out of or in connection with these T&Cs are governed by and construed in accordance with the law of England. If a dispute arises out of or in connection with these T&Cs, we will both attempt to settle it by mediation in accordance with the Centre for Dispute Resolution (CEDR) Model Mediation Procedure. If either or both of us refuse to initiate the mediation procedure within fourteen (14) days of the dispute arising or if we both fail to agree terms of settlement within thirty (30) days of the initiation of the procedure, either of us will be free to initiate proceedings in the courts of England which will have exclusive jurisdiction to deal with such dispute.
    11. The Executive Lounge is open all day to guests staying at CitySuites. The space may be used by guests as a meeting space at any time. Food and drink consumed at the Executive Lounge must be purchased from the restaurant. We do not allow guests to bring their own food prepared by other establishments to the Executive Lounge.
20. CHANGES TO THE BOOKING SERVICE AND THESE T&Cs
    1. We may make changes to the Booking service and/or these T&Cs at any time. If we make changes to these T&Cs we will do so by sending you an email with the modified terms or by posting a copy of them on the Website. Any changes will take effect seven (7) days after the date of our email or the date on which we post the modified terms on the Website (whichever is the earlier) but shall not apply to the terms of any contracts that have been made between us prior to the date of change. If you continue to use the Website after that period has expired, it means that you accept any such changes.
    2. Any contract that has been made under these T&Cs shall be subject to the Terms in force at the time you accepted them.
21. GENERAL COMPLAINTS AND REQUESTS FOR FURTHER INFORMATION
    1. If you have any general complaints or wish to request further information about the Website, please contact us via email at reservations@citysuites.com or by post to CitySuites, 16 Chapel Street, Salford, Manchester, M3 7NH and we will do our best to resolve these.
22. CONTACT US
    1. This Website is provided and operated by City Suites Management Ltd, a company incorporated in England. Our registered office address is: City Suites Management Ltd, The Box, Horseshoe Lane, Alderley Edge, Cheshire, England SK9 7QP
    2. Our VAT registration number is 154840995. Tel number: 0161 322 2222
23. GENERAL RULES OF CONDUCT
    1. All Occupiers acknowledge that the following general policies and procedures (as may be varied from time to time and notified to the Occupiers) form part of the general terms of any booking and that throughout the duration of occupation the occupier and any of their guests shall not under any circumstances:
       1. Tamper, force or in any way open the windows of the Building beyond their restricted opening, which have been restricted for Health and Safety purposes.
       2. Keep any animals including birds, fish, reptiles, insects or mammals in the Apartment without consent.
       3. Use or permit to be used any paraffin heaters, candles, incense sticks, oil burners or oil lamps and shall observe fire and safety precautions at all times.
       4. Wedge or jam open any fire door.
       5. Be responsible for any injury, loss or damage caused by malfunction of equipment or electrical appliances owned or brought into the Building by a resident or guest.
       6. Misuse any fire alarm or fire safety appliance at the Building or tamper with or obstruct any smoke or heat detectors.
       7. Take or allow to be taken into the Apartment or the Building Common Parts any bicycles or motorcycles.
       8. Bring anything that may be dangerous, that may have a detrimental effect to other people's health and safety, or may cause damage to the Apartment or Building.
       9. Bring any illegal or controlled substances whether for the Occupier’s own use or otherwise unless prescribed by a bonafide Medical Practitioner into the premises.
       10. Do or permit to be done on the Premises anything or act whereby the insurance policy of the Building may become void or voidable or whereby the premium thereon maybe increased.
       11. Set off a fire alarm without due cause, and the Occupier agrees that if the Occupier or their guest does set off a fire alarm without due cause, resulting in attendance of the emergency fire services or the evacuation of the building(s), the Occupier shall pay on written demand a reasonable sum as required by the relevant emergency service to cover any resulting costs incurred.
       12. Use or suffer the Premises to be used for any illegal purposes.
       13. Smoke any cigarette, cigar, pipe, or other tobacco products. If the Occupier or any guest of the Occupier has been found to have been smoking in the Apartment or the Building Common Parts, the Occupier agrees to pay the sum of [£986.56] to cover the costs of cleaning and returning the Apartment/Building Common Parts to the condition it was in. This amount becomes immediately due and payable on receipt by the Occupier of written notice that the Occupier or a guest of the Occupier have found to have been smoking in the Apartment or the Building Common Parts, and the Occupier agrees to pay within 7 days of receipt of an invoice for this amount.
       14. Aside from weights and other small home gym equipment, weightlifting and elliptical gym machinery should not be moved by any occupiers or guests.  
    2. All Occupiers also acknowledge and agree that they will (and will also ensure that, where appropriate, their guests will):
       1. Respond immediately if the fire alarm is sounded by following the evacuation procedure for the Building.
       2. Pay for the rectification, repair and/or replacement of any fixtures, fittings and finishings damaged by the Occupier, including the repainting of walls marked by the attachment of pictures, posters and the like and any damage, soiling or contamination caused by smoking.
       3. Allow the Company’s staff access to the Apartment after service of 24 hours’ notice, except when in emergencies, i.e. floods, fire, electrical faults and other or where the Occupier has requested any faults to be rectified or any maintenance to be carried out.
       4. Pay within 7 days of receiving an invoice any outlay, such as insurance excess and/or cost of repair/renewal as a result of any damage caused by the negligence of the Occupier or as a result of breach or non-compliance with these Rules.
       5. Pay for any supplementary electricity, water and sewerage utility services recharged to the Occupier for any non-residential or wholly unreasonable or excessive use of the utility services.
    3. All Occupiers acknowledge and agree that termination of the Occupation Agreement by written notice to the Occupier (in accordance with their statutory rights) may follow in any of the following events, whereupon the Occupier shall vacate the Apartment forthwith but shall remain liable for payment for the whole occupation period agreed in the Occupation Agreement:
       1. If the Occupier shall fail to pay any amount due under the terms of their Occupation Agreement or if the Occupier is in breach of any of the obligations contained in the Occupation Agreement
       2. If the Occupier commits any offence or behaves in a manner which causes a nuisance to other persons or endangers the Apartment, the Building Common Parts or the Building itself
       3. If the Occupier uses the Apartment for any unlawful purpose;
       4. If the Occupier uses abusive, violent and or threatening behaviour towards any other guest or any member of staff
       5. If the Occupier uses the press or any form of electronic or other media to post, note, transmit, publish or send anything which could reasonably be considered to be offensive, abusive or threatening about or to another guest, the Company or any of its staff
       6. If the Occupier becomes bankrupt.