Terms & Conditions


These terms and conditions apply to all guests reserving accommodation at CitySuites Manchester, whether booking in person, via our website or other digital channels, or through a third party

We reserve the right to amend these terms and conditions at any time and you should therefore check them each time you make a reservation. The terms and conditions applying to your reservation will be those in place on the date that you make your reservation.

Additional terms and conditions may apply depending on the length of your stay, or at particular times in the calendar. These will always be communicated to you separately.

We will confirm our acceptance of your reservation by sending you an email to the email address that you provide during the reservation process. The contract between us for the provision of your room and any additional services added to your reservation will be formed when you receive this email confirmation from us.  If you booked through a third party, the third-party will send you the confirmation email.

Our contact details 

Company Name & Registered Address: CitySuites Management Limited, Horseshoe Farm, Elkington Way, Alderley Edge, SK9 7QP


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Payment & Pre-authorisation

Reservation Terms

Parking Information

Payment and Pre-Authorisation

Upon check-in, a valid credit or debit card must be provided so we can carry out a pre-authorisation deposit.

The amount charged will be dependent on your room type:

  • Studio / One-Bedroom Apartments = £100
  • One-Bedroom Family / Premium Apartments = £200
  • Two-Bedroom Apartments = £200
  • Long stays (7+ nights) without a corporate agreement = additional £100

The money will not actually leave your account. The pre-authorisation will appear as a pending transaction on your account, but the funds will be unavailable for you to access. Upon check-out, the money will automatically release and be returned to your account. How long it takes for this depends on your bank. 

If the pre-authorisation is unsuccessful, we will ask to take it from another payment method. If you are unable to provide another payment method, we, unfortunately, will have to cancel your booking.

We take a pre-authorisation to cover any incidentals or damages, including odour removal, deep cleaning, and loss of income incurred if the apartment has to be put out of service. You agree to allow us to charge your card for any amounts which may be due from you after you have checked out including additional charges or charges for any damage or loss to the accommodation after you have departed.

Releasing your pre-authorisation

The release of the pre-authorisation fee is actioned immediately upon check-out. How long it takes to release the money into your account depends on your bank and could take between 5-to-10 working days. 

If this is taking longer than expected and you are concerned, please send a screenshot to reservations@citysuites.com of the pending or settled transaction for £100.00 / £200.00 from CitySuites Operating Company for pre-authorisation & we can investigate further.

If you do not have a pending or settled transaction, the pre-authorisation has already been released back to your account.

Manchester ABID's "City Visitor Charge" 

This is a new visitor charge that will apply to all bookings made commencing 1 April 2023, implemented by Manchester ABID. 

For any stays after April 1st, there will be a VAT-inclusive charge of £1.20 per night’s stay for all guests. This is inclusive of the £1 ABID charge plus VAT, as mentioned by HMRC’s forum.

ABID has stated that the reason for this tax charge for tourists in Manchester is to "attract and retain more visitors" in the city, which will be delivered through "better visitor experiences" that will drive more visitors. 

We've created an easy-to-read guide on ABID's new charge that will affect CitySuites guests.

Other payment terms

Payment for your booking will be taken before or upon arrival. Any failure of payment is a breach of all Terms and we reserve the right to escalate as appropriate. 

CitySuites is a cashless operation.

Unfortunately, we no longer accept American Express as a form of payment. We accept all other major credit and debit cards.

Guest ID 

On arrival to check-in for your stay, you must provide a photo ID & the credit or debit card used to make your booking.

Without both of these, we will be unable to fulfill the booking.


From April 1st 2022, Value Added Tax (VAT) is charged at the flat rate of 20% for the first 28 nights, and 4% thereafter.

Reservation Terms

Reservation age restrictions

You must be at least 18 years old to make a reservation. Those under 18 years old are not permitted to stay at CitySuites unless a parent or guardian is also staying in the hotel. See “Occupancy Rules” for details of permitted guests under your booking.

Changes to your reservation

  • If you made a booking on a Flexible Rate, you can change or cancel your booking up to 24 hours prior to check-in (4pm the day before arrival) and receive a full refund.
  • Changes cannot be made to discounted Pre-paid Bookings, which are non-refundable.
  • For Semi-Flexible Bookings, you can change your arrival and departure dates up to 24 hours prior to check-in (4pm the day before arrival), however, you cannot cancel your booking altogether.

Cancellation charged and 'no-shows' 

  • If you made a Flexible Booking, you can cancel your booking up to 24 hours prior to check-in (4pm the day before arrival).
  • Cancellation is not possible for discounted Pre-paid Bookings, which are non-refundable.
  • In the event you do not arrive to check in on the day of arrival and you have not informed a member of the CitySuites team in advance the first night of the reservation will be charged to the credit card you used to make your booking.
  • For long term bookings and bookings made via third parties, alternative or supplementary cancellation policies may apply – please check with your booking provider.

Please carefully check the individual cancellation policy for the room rate you have booked.

Our termination rights

  • CitySuites reserves the right to ask any guests who are abusive towards our staff, demonstrating inappropriate behaviour, or causing a disturbance to other guests to leave the premises immediately.
  • CitySuites also reserves the right to terminate a booking if the apartment(s) in question is found to not meet our standards of cleanliness, and/or have not been treated in the right manner.
  • CitySuites may also terminate a booking and ask a guest to leave for any material or repeated breach of our Occupation Rules.
  • CitySuites management reserves the right to refuse entry for any guests for any valid reason acting in its absolute discretion.

Additional Services

  • CitySuites housekeeping service is offered for stays of 3 nights or longer. For stays of 4 to 6 nights, the advertised rate includes 1 towel change. For stays of 7 nights or longer the advertised rate includes 1 towel change and 1 weekly clean.
  • Please contact the CitySuites team directly for any additional housekeeping or service requests. Additional service requests are subject to availability & may be chargeable.

Paying for Damages

Please note smoking is not permitted within the apartments or anywhere in the building. Any guests or visitors who do not adhere to this rule will be asked to leave and a housekeeping deep clean smoking charge will be added to your final bill. Costs include soft furnishings odour removal, deep clean and loss of income incurred whilst the apartment is out of service. If guests feel they need to raise any issue during or post their stay, please email the reservations team at reservations@citysuites.com and a line manager will pick this up. 

Group Bookings

3+ rooms require a deposit of £100 per room per night, which will be refunded in full to the card it is taken from once the apartment has been inspected for damages.

Please contact our reservations team directly on 0161 302 0202 or via reservations@citysuites.com for information on group bookings of more than 2 apartments.

Please note: We do not accept stag or hen party bookings.

Parking Information

Where is the parking area?

PLEASE NOTE: It's advisable to avoid using SATNAV devices to find the car park. Please use other digital maps (such as Google or Apple Maps) to find the parking area. 

The easiest way to find Q-Park Deansgate North is to go through Trinity Way towards the AO Arena (M3 1AR) and then to the parking space straight from the A56 route. Below is a map if you drive from River Irwell or Ring Road. 

Citysuites Alt Route2

Alternatively, you can view our blog on finding CitySuites and Q-Park Deansgate North

Parking terms and conditions

  • CitySuites offers discounted rates at the public car park, Q-Park Deansgate North, M3 7WJ. We recommend that guests using the Q Park Deansgate North should read their separate terms & conditions outlined on the Q Park website at www.q-park.co.uk
  • Guests must only park in designated parking bays and not in any spaces marked as ‘reserved’ or for ‘waiting only’. CitySuites does not accept responsibility for damage to, theft from, or theft of vehicles. All vehicles are parked at their owners’ risk.
  • We will only be liable for any breach of our liabilities for any proven act of neglect by our employees whilst in possession of the vehicle for moving, parking and returning to you. It is your responsibility to inform staff of any function on your vehicle that is not working or should not be touched or adjusted. Claims for damages will only be considered if reported to CitySuites staff immediately on delivery by the valet concierge of the vehicle to you or prior to collection and departure by you from the car park. We will not be responsible for any minor scratches, dents or damage unless it is proven beyond doubt that these were caused whilst in our possession on the journey and caused by a proven act of negligence by our employees. We will not be held responsible for claims of any nature however caused below £250.00.

Occupancy rules for all guests at CitySuites

Please note the following Health & Safety Rules:         

All guests acknowledge & agree they will:

  • Observe fire and safety precautions, signage, and guidance at all times.
  • Respond immediately if the fire alarm is sounded by following the evacuation procedure for the building.
  • Pay for the repair and/or replacement of any apartment damage caused by the guest, including electrical & kitchen appliances.
  • Allow access to CitySuites staff and/or contractors to the apartment/s to carry out necessary works when needed.

All guests acknowledge & agree they will not, under any circumstances:

  • Open the windows of the apartments beyond their restricted opening limit.
  • Keep any pets or other animals in the apartments without consent from CitySuites management.
  • Bring anything into the premises that may be dangerous or may have a detrimental effect to building safety or the health and safety of our staff or other guests.
  • Use the premises for any illegal activity and/or purpose.
  • Bring any illegal or controlled substances into the premises.
  • Wedge or jam open any fire door.
  • Misuse or set-off any fire alarm or fire safety appliance in the premises without due cause.
    If the guest does set off a fire alarm without due cause they agree to pay on written demand a reasonable sum as required by the relevant emergency service to cover any resulting costs.
  • Smoke inside the building, tamper or obstruct any smoke or heat detectors.
  • Use any candles or similar objects.
  • Not bring electric bikes or electric scooters anywhere inside the CitySuites building, including any of our apartments. (If you require bike storage, please ask to use our gated bike storage area.)

Guests are responsible for the safety and conduct or any visitors or guests they invite into the building at all times. You should notify reception of any visitors you are expecting, and the use of any amenity areas by your visitors is strictly by prior arrangement only.

Any guests or visitors who are under the age of 16 must be accompanied at all times outside your accommodation.

Guests must not sub-let their accommodation and are not allowed to use their accommodation to host any events without the prior knowledge and consent of CitySuites Management.

Please also see our separate rules displayed in the gym and pool areas of our building, for the safety and comfort of all our guests. Specifically, Guests are asked to note:

  • CitySuites provides an unmanned and unsupervised pool and gym facility for the exclusive use of residents and guests.
  • Guests are aware of the inherent risks that come with using the pool and gym, and do so entirely at their own risk.
  • Children under 16 must be accompanied at all times when using the gym or the pool

Check In/Check Out Information

  • Please note our check-in time is from 4pm. If you arrive before we will store your luggage for you and inform you when your apartment becomes available.
  • Please note our check-out time is no later than 11am and you are kindly asked to vacate your room by this time.
  • Late arrivals - If you plan to arrive later than 24hr, please inform us via reservations@citysuites.com so we know to hold your apartment.
  • Early or late check-in or check-out is available on request, subject to availability and chargeable.

Accessibility and Special Requirements

Subject to availability, CitySuites has certain apartments which are adapted for guests with disabilities or special access requirements, please let us know at the time of making your booking for further information. We will always try and accommodate guests with accessibility or other special requirements, however, we would ask that you speak to our reservations team ahead of arrival to ensure we can support your requests.

Luggage and Personal Property

  • All property and personal belongings are solely the responsibility of the owner. CitySuites cannot be responsible for any property lost or damaged during your stay, or for any personal items left behind in your accommodation or public areas after check-out.
  • Any lost property we find after you have checked out will be stored for a maximum of 30 days. Any personal belongings not claimed and collected within 30 days of being found by our staff will be donated to charity or disposed of at our discretion.
  • Guests are solely liable for the costs of any lost property returned to them by post or courier.
  • It is each Guest’s responsibility to ensure they sign out from any personal accounts accessed via Smart TVs or other digital devices prior to check-out.
  • In the event of a failure for us to receive funds, as per these Terms, and your booking is terminated, we reserve the right to enter any room(s) and pack up and store your belongings until such a time when you can collect. 
  • If booked into one of our One Bedroom Premium apartments in CitySuites I, please note that the heating units are to heat the room and are not for drying clothes. Please do not place anything on top of the heating units. 

Data Protection and Privacy

  • We take your privacy very seriously, please read our Privacy Policy to see how we use your personal information.
  • By using our website, you are giving your consent for us to use Cookies (as outlined in our Cookies Policy). You may delete these cookies at any time you wish.
  • You may need to download & activate the Third-Party Software in order to access our website (this will be clearly identified on the website).

Disclaimer and Limitation of our Liability

  • We use all reasonable endeavours to operate the CitySuites building and services with reasonable skill and care. To the fullest extent permissible under applicable law, we disclaim any and all warranties, conditions, or representations whether express, implied, verbal or written.
  • We will not be responsible or liable for any losses you incur including but not limited to lost data, profits, revenue, opportunity, goodwill, reputation or business interruption if we are prevented or delayed from complying with any booking, or fail to do so due to events or circumstances beyond our reasonable control.
  • We reserve the right to go into any room of any type on the CitySuites premises at our discretion.
  • Any representations made regarding the layout, specification and design of our accommodation, as well as general amenity areas in the building, are made in good faith and accurate at the time of publication. Where images of accommodation and other common building areas have been provided prior to booking, these are intended to illustrate the general standard of specification and amenity only and whilst we will use reasonable endeavours to provide accommodation which is at least comparable in general standard, any such changes to the design and specification made at our discretion shall not be considered grounds for cancellation of any booking.
  • There are certain liabilities that we cannot exclude by law and nothing in these Terms excludes or limits our liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation.
  • You have certain rights as a consumer. Nothing in these Terms is intended to reduce these legal rights.

Introduction - Supplier Code of Conduct

This Supplier Code of Conduct (our ‘Supplier Code’) sets out the standards our suppliers are expected to adopt in relation to managing working conditions, business ethics and their environmental impacts. It is CitySuites & Embankment Kitchen – Embankment Café policy to conduct every aspect of our business with honesty, integrity and openness, respecting human rights and the interests of our employees, guests, customers and third parties. Our suppliers are essential partners in delivering the commitments and standards we have set. To support this effort, we expect all our suppliers to hold themselves to high standards of social and environmental responsibility. This Supplier Code applies to all suppliers and partners who supply products or services related to contracts or purchase orders with CitySuites & Embankment Kitchen – Embankment Café and its subsidiaries. Where we refer to “suppliers” in this Supplier Code, this includes suppliers, subcontractors, service providers, professional service providers, consultants, intermediaries, and agents. We expect you to cascade these principles throughout your own supply chain.

Business ethics

CitySuites & Embankment Kitchen – Embankment Café is committed to conducting its business in accordance with the highest ethical standards and in compliance with all applicable laws, rules and regulations. Suppliers are expected to share its principles, uphold its standards and for each to develop policies and programs as appropriate to ensure that all workers understand and adhere to these standards.

Conflict of interest

Conflicts of interest run against the fair treatment CitySuites & Embankment Kitchen – Embankment Café, expects. Suppliers must disclose any personal relationships held between their employees and CitySuites & Embankment Kitchen – Embankment Café employees to avoid personal business activities and financial interests which could be in conflict with their responsibilities to CitySuites & Embankment Kitchen – Embankment Café.

Bribery and Anti-corruption

Suppliers must not, directly or through others, offer, promise, give or accept any form of payment or incentive to gain an improper business advantage or for the purpose of influencing the actions of the recipient. Accounting records and supporting documents must describe and reflect the nature of the underlying transactions. Suppliers must not engage in fraud, bribery (including facilitation payments), kickbacks, money laundering, embezzlement, extortion, or any other form of corruption. Suppliers must be committed to complying with applicable anti-corruption laws, such as the UK Bribery Act 2010.

In addition, all suppliers that either have a presence in the UK or who perform transactions within the UK must ensure that they do not undertake any actions that could be seen as facilitating tax evasion in any form. Suppliers must be committed to complying with the UK tax authorities' legislation entitled ’Corporate criminal offence of failure to prevent the facilitation of tax evasion. Suppliers must ensure that they have appropriate processes and procedures in place such that HMRC would be satisfied that no liability sits with the supplier.

Gifts travel and entertainment

Suppliers must not provide lavish or otherwise inappropriate gifts, fees, favors, other compensation, including travel and entertainment, that are intended to influence, or may appear to influence, a business decision. The offering of gifts, travel and entertainment may create an inappropriate obligation or expectation or appearance of an improper exchange. It can also raise issues even if no benefit was ultimately provided.

Fair competition

Competition and anti-trust laws prohibit a variety of business practices that restrict free and fair competition. Violations of such laws are very serious, and can result in significant fines and other penalties. Individuals could even face prison. Suppliers must be committed to conducting business in accordance with principles of fair competition, which includes treating competitors in a businesslike and fair manner and avoid utilizing competitors’ procedures, potential problems, or rumours in promoting our own business. Suppliers must not engage in illegal cooperation with competitors including bid rigging, price fixing, market allocations or any other prohibited conduct that limits fair competition. Suppliers will not share with CitySuites & Embankment Kitchen – Embankment Café information they receive from or about CitySuites & Embankment Kitchen – Embankment Café competitors or bids they are making to CitySuites & Embankment Kitchen – Embankment Café competitors. Suppliers must always report anti-competitive behaviour if they see or suspect it.

Confidential Information

Information is considered confidential to CitySuites & Embankment Kitchen – Embankment Café if it has value to CitySuites & Embankment Kitchen – Embankment Café and is not publicly available. CitySuites & Embankment Kitchen – Embankment Café employees and suppliers have a responsibility to keep confidential information safe. Suppliers must secure CitySuites & Embankment Kitchen – Embankment Café private and confidential information in their possession, use it per the instructions of CitySuites & Embankment Kitchen – Embankment Café and safeguard it from unapproved or unintended disclosure. This obligation continues after the business relationship with CitySuites & Embankment Kitchen – Embankment Café ends.

We are committed to protecting confidential information related to external parties, our business activities, or employees. We shall take measures to safeguard our documents and devices that contain confidential information, as well as trade secrets and all other confidential information of our business partners known to us through our business relationships.

Personal Information

CitySuites & Embankment Kitchen – Embankment Café recognises its duty to respect personal information and ensure it is protected and handled responsibly and only used for the purposes for which it is provided. Suppliers must ensure that all personal information is controlled in accordance with, and their data and information systems comply with, applicable laws and regulations. CitySuites & Embankment Kitchen – Embankment Café expects its suppliers to manage personal information in accordance with the following data protection principles:

- Process personal information fairly and lawfully

- Obtain personal information only for specified, explicit and legitimate purposes

- Ensure personal information is adequate, relevant, and not excessive

- Ensure personal information is accurate and, where necessary, kept up to date

- Not keep personal information for longer than is necessary

- Process personal information in accordance with rights of the individual

- Keep personal information secure

- Not transfer personal information unless there is adequate protection in place

Personnel/ Labour standards/ Terms of employment

CitySuites & Embankment Kitchen – Embankment Café has a diverse workforce and supply base; with different skills and capabilities coming from many cultures. The diversity has helped make CitySuites & Embankment Kitchen – Embankment Café the success it is today and is vital to our future. Suppliers must ensure employment is based on ability and not on beliefs or any other personal characteristics.

Salaries and working hours

Suppliers must ensure that the conditions of employment offered to employees, including salaries and benefits, meet the minimum requirements in national law and/or collective agreements. Suppliers shall also ensure that each employee is entitled to a written labour contract, and must provide reasonable working hours.

Equality, Inclusion, and Diversity

CitySuites & Embankment Kitchen – Embankment Café wants to be a place of mutual trust and respect, which embraces diversity and values everyone for their merits. We expect our suppliers to do the same. Suppliers should be committed to embracing and promoting equality and diversity, as well as mutual trust and respect in our work environment.

Discrimination and Harassment

Suppliers must treat all employees with respect and dignity, ensuring that no inappropriate treatment of others, such as discrimination, intimidation, or harassment, takes place in the workplace. This includes discrimination based on sex, race, colour, national or ethnic origin, sexual orientation, gender identity or expression, religion, political beliefs, trade union activity, marital status, caring responsibilties, disability age or citizenship.

Freedom of movement or personal freedom

Suppliers must not unreasonably restrict workers’ freedom of movement. Workers shall not be physically confined to the workplace or related premises, nor shall any other coercive means be used to restrict workers’ freedom of movement or personal freedom.

Freedom of Association

CitySuites & Embankment Kitchen – Embankment Café recognises the importance of open communication and direct engagement between workers and management and expects its suppliers to do the same. Suppliers are to respect the rights of workers to associate freely and communicate openly with management regarding working conditions without fear of harassment, intimidation, penalty, interference, or reprisal.

Slavery, Forced Labour and Human Trafficking

CitySuites & Embankment Kitchen – Embankment Café does not tolerate slavery, forced labour, or human trafficking in any form and CitySuites & Embankment Kitchen – Embankment Café will not knowingly work with suppliers who engage in these practices or permit their subcontractors to engage in these practices. Suppliers are expected to fully comply with requirements of applicable slavery, including without limitation the UK Modern Slavery Act 2015.

Health and Safety

Safe and Healthy Work Environment

Suppliers must provide a safe and healthy working environment that minimizes health and safety risks and supports accident prevention and ensures the health and safety of all personnel and all others affected by their activities. Suppliers are required to, and shall require their subcontractors to, comply with all applicable health and safety laws and regulations in the jurisdictions in which they operate, and to provide workers with access to appropriate personal protective equipment at no cost.

Sanitation, Water, and Housing

Supplier workers must be provided with ready access to clean toilet facilities and potable water. If the supplier provides worker accommodation, it is to be maintained in a clean and safe manner, and provide appropriate emergency egress, fire safety measures, hot water for bathing and showering, adequate heat and ventilation, and reasonable entry and exit privileges.

Human rights

CitySuites & Embankment Kitchen – Embankment Café respects human rights as a fundamental part of our business and values.

Suppliers must recognise their responsibility to promote and respect internationally proclaimed human rights when conducting their business. Suppliers will identify, prevent or mitigate any adverse human rights impacts caused or contributed to by their operations to avoid any infringement on the rights of others and also identify impacts that are directly linked to their operations where they are acting for or in connection with our operations.

Child labour

CitySuites & Embankment Kitchen – Embankment Café does not use child labour and expects suppliers to operate on the same basis and comply with local laws regarding the minimum age of employees.

Forced labour

In line with CitySuites & Embankment Kitchen – Embankment Café, zero-tolerance approach to modern slavery of any kind and its commitment to acting ethically, transparently and with integrity in all our business dealings and relationships, suppliers must not use any type of involuntary or forced labour, including indentured, bonded, slave or human trafficked labour. All work must be voluntary, and workers should have the freedom to terminate their employment in accordance with established laws, regulations and rules.

Environmental responsibility & community engagement

CitySuites & Embankment Kitchen – Embankment Café recognises our impact on society, the economy, and the planet, and aims to make a positive difference.


CitySuites & Embankment Kitchen – Embankment Café works to continuously assess and reduce our environmental impact. CitySuites & Embankment Kitchen – Embankment Café aims to prevent environmental damage and minimise our use of energy and resources. Suppliers must comply with all applicable environmental laws, regulations, and operating permits, as well as obtaining required certificates. Suppliers must strive to minimize their negative impacts on the environment by reducing or optimizing their use of resources, including energy and water, and by utilizing systems for recycling and reuse of materials.


Suppliers are encouraged to take steps to conserve, reduce the use of, and reuse water in their own operations. Suppliers are also encouraged to manage water resources to ensure their operations do not prevent access to sufficient safe water, sanitation and hygiene for all users in surrounding communities, including those both up and downstream from their facilities.


Suppliers are encouraged to take concrete steps to minimize or eliminate waste across their operations and those of their suppliers. Any waste, and in particular hazardous waste, must be managed in a responsible manner. Chemical and other materials posing a hazard if released to the environment should be identified and managed to ensure safe handling, movement, storage, recycling, reuse or disposal. All workers who handle waste and hazardous wastes must be properly trained on how to deal with substances and the potential hazards the material presents if mismanaged or released to the worker and environment. Suppliers must only use permitted transporters and haulers that have a positive record of operating safely and complying with applicable transportation laws and best management practices.

Community relations and engagement

CitySuites & Embankment Kitchen – Embankment Café regards being a good corporate citizen as central to the way we do business. Supporting the community brings real benefits to our guests/ customers and our colleagues. Suppliers are encouraged to contribute to the communities and countries in which they operate.

Management practices

Record keeping

Suppliers are required to accurately record and disclose information regarding their business activities, structure, financial situation, and performance in accordance with applicable laws and regulations and prevailing industry practices. In addition, suppliers must use sound financial practices and ensure transparency in financial dealings by implementing and maintaining adequate internal controls.

Monitoring of Compliance

Suppliers are expected to review their operations and verify compliance with CitySuites & Embankment Kitchen – Embankment Café Supplier Code of Conduct.

Supply Chain

Suppliers are expected to review their operations and verify compliance with CitySuites & Embankment Kitchen – Embankment Café Supplier Code of Conduct.

Violations of the Code

Suppliers must inform CitySuites & Embankment Kitchen – Embankment Café of any suspected breach of these requirements without delay. In addition, Suppliers are encouraged to reflect the content of these requirements in their agreements with their subcontractors. Failure to comply with the Supplier Code of Conduct may result in discontinuance of current and/or the prevention of future business relationships.


CitySuites & Embankment Kitchen – Embankment Café and its subsidiaries, as well as its employees, strives to comply with all economic sanctions laws, regulations, embargoes or restrictive measures (”Sanctions”) to which it is subject and not engage in any business that will violate applicable Sanctions.  CitySuites & Embankment Kitchen – Embankment Café will maintain effective measures to seek to ensure compliance with and awareness of its Sanctions related obligations.

CitySuites & Embankment Kitchen – Embankment Café expects its suppliers to conduct their business in an ethical and compliant way at all times, in compliance with all applicable Sanctions. Therefore, Suppliers must:

  • be able to evidence that they fully comply with all Sanctions relevant to their business.
  • be fully transparent about their ultimate beneficial owners.
  • be able to evidence that they maintain effective measures to ensure compliance with and awareness of their Sanctions-related obligations.
  • be able to evidence training and support for their employees and contract workers regarding Sanctions and other compliance matters.
  • respect and support CitySuites & Embankment Kitchen – Embankment Café vigilant requirement in monitoring external parties that may be on a sanctions list or may have related companies in countries subject to Sanctions; and
  • immediately report to CitySuites & Embankment Kitchen – Embankment Café any likely, or actual, contravention of Sanctions.

Questions & Raising Concerns

Suppliers are encouraged to reach out to the CitySuites & Embankment Kitchen – Embankment Café Operational / Procurement team with any questions pertaining to the Supplier Code of Conduct or whenever there are questions related to the appropriateness of any activity connected to their supplier relationship with CitySuites & Embankment Kitchen – Embankment Café. In addition, reports of any ethically questionable behaviour must be made to the Group Procurement team.