Our policies

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At CitySuites we take privacy very seriously and we are committed to protecting it.

This policy explains when and why we and the companies of our Group (what here means our subsidiaries, our ultimate holding company and its subsidiaries from time to time, as defined in section 1159 of the UK Companies Act of 2006, and may also include other companies that are associated through our management control, but may not be a group company) collect personal information about people who are clients, future clients, previous clients and others who may be connected with they, how this information is used, the conditions in which it is found can be disclosed to others and how it is kept safe.

This policy may change from time to time, so we recommend that you visit this page from time to time to make sure you are aware of all changes and that you are satisfied.

This policy was last updated on May 22, 2018.

About us

City Suites Management Limited (registered company number 10193362), referred to in this document as "CitySuites" is the data controller in relation to the processing activities described below. This means that CitySuites decides why and how your personal information is processed.

This policy also covers other Group companies that are listed in Annex 1 of this policy. When dealing with one of these other Group companies, CitySuites will be the "controller" of your personal information.

A "data controller" is an organisation that decides why and how your personal information is processed.

When this policy refers to "we," "our" or "us" below, unless otherwise mentioned, it refers to the particular company that is the controller of your personal information.

How we collect your personal information

This is information about you that you provide us, for example:

  • Visiting our website (citysuites.com);
  • Using our web or mobile applications (including online chat);
  • Viewing or following our channels on any social networking platform;
  • Corresponding to us by phone, email or otherwise;
  • Attend one of our organised or sponsored events;
  • Make a reservation in person, by phone or through one of our designated agents

and it is provided by you voluntarily. This includes the information provided when registering to use our site, expressing your interest in making a reservation, making a reservation, subscribing to the services we provide through our websites and other channels, requesting additional information, material or associated services , manage your personal data (including access to documentation and participation in correspondence with us by phone, email or otherwise). If you complete any survey that we request for research purposes, we will also collect information in such circumstances. The information you provide will usually include your name, address, email address and phone number (s), age and date of birth, details of your specific inquiry, details of your employer and / or job function, and may include records of any correspondence and responses to marketing campaigns.

Personal information we collect about you:

We may collect the following information, either by request or automatically: your contact information, geographic and demographic information, preferences and interests and other information you provide through, among other things, the answers provided in surveys and visits to our site web and application, including information on the information and resources accessed. We can also automatically collect technical information, including anonymous data collected by the hosting server, the Internet Protocol (IP) address used to connect your computer or device to the Internet, the browser type and version, the time zone settings , the types of browser add-ons and Versions, operating system and platform. Please, check our Cookies Policy for more information. We may also collect any personal information that you allow to be shared that is part of your public profile (s) in third-party social networks, including, among others, the time zone settings, the types and versions of add-ons of the browser, the operating system and the platform. , and their preferences, interests and other behaviours.

Personal information we can receive from other sources:

We may also obtain certain personal information about you from sources outside of our business, which may include both our Group companies (where you provided the details above) and other third-party companies where you previously provided your consent for the exchange. of personal information. In accordance with the privacy policies of said third parties. The personal information we receive from third party sources is usually your contact information, certain demographic information, and may also include information about the information you have previously requested and / or the preferences you have previously expressed about specific areas of interest.

Types of personal information we process on you

We can process a variety of personal information about you. To facilitate understanding of the information we use about you, we divide this information into categories in the list below and provide a brief explanation of the type of information generally covered by each category.

Behaviour like your activities, actions and behaviours.

Biographical As your workplace and job title, which can be used to address, send or communicate a message.

Geographical location information that contains or reveals the location of your electronic devices

Identification information contained in a formal identification document such as your passport

Bank / billing information used to collect from you or return the money owed.

Credit your application for credit terms and information related to the provision of credit for you.

Fraud Information regarding the occurrence, investigation or prevention of fraud.

Legal information related to legal claims made by you or against you or the claims process

Reservation transactions The information related to the accommodation reservations and the auxiliary services that are provided to you and

Correspondence information contained in our correspondence or other communications with you about our products, services or businesses

How we use your personal information

The purposes for which we use your information and the legal basis under the data protection laws on which we rely to do this are explained below.

Where there is a legal requirement

We will use your personal information to comply with our legal obligations, such as: (i) to assist any public authority, industry regulator or criminal investigation agency; (ii) to correctly identify you when you contact us and / or to verify the accuracy of the information we have about you.

Where it is required to complete or comply with a Contract

We may use and process your personal information when we sell you a product or products, provide (or continue to provide) any service, where we organise the supply of products or services from third parties as your designated agent. , or where you are in detailed conversations with us about the sale or purchase of a product or service. We will use this information to ensure that the terms of the relevant contracts are met or complied with. This may include circumstances in which we ourselves are not part of the contract, however, we have been designated to administer or provide services related to that contract. For the purposes of this description, a "contract" generally means an occupancy agreement, lease or administration service. See "Type of personal information we process" about you above for details about the types of personal information we process for these purposes.

Where we have evaluated there is a legitimate interest

We may use and process your personal information when we deem it necessary for our legitimate business interests, your legitimate interests as a guest or potential guest, or the legitimate interests of a Group company, for the following purposes:

  • to correspond or communicate with you in general, for example, with the company or other relevant news;
  • for marketing activities (other than where we rely on your consent to contact you by email or text message with information about our products and services or share your details with third parties to do the same, as explained below);
  • for analysis to inform our future marketing strategy and / or to improve or personalise your customer experience (such as improving the quality or relevance of the information we provide in the future);
  • to verify the accuracy of the data we have about you and create a better understanding of you as a client or potential client;
  • for the security of the network and information, so that we can take measures to protect your information against loss or damage, theft or unauthorised access;
  • for the prevention of fraud and other criminal activities;
  • to comply with a request from you regarding the exercise of your rights (for example, when you requested that we not contact you for marketing purposes, we will keep a record of this on our deletion lists in order to comply with your request);
  • to review facts, evaluate and improve our service to clients through recordings of any call in our offices;
  • for the management of any query, complaint or claim presented;
  • for the establishment and defence of our legal rights.

Where you have provided the consent

We may use and process your personal information on the basis of your consent for us to do so, for the following purposes:

  • To contact you by email or SMS with marketing information about our products and services, predominantly accommodation and accommodation services.
  • To share your information with certain Group companies to communicate with you with marketing information about similar products and services.
  • We will never share or sell your data with unconnected third parties to obtain business benefits without your knowledge and consent.

You may withdraw your consent for us to use your information in any of these ways at any time. See Withdraw your consent for more details.

Others who can receive or have access to your personal information

Group companies

We may share your information with other Group companies. You may use your personal information in the ways that are detailed in the How we use your personal information above section, in relation to specific products and / or complementary or complementary services, for example, products and services that only they can provide for regulatory reasons. , or products and services that are similar to those we offer but that may be under the name of a different brand. Some of the companies in our Group can also be service providers for us, as explained in the next section.

See the beginning of this policy for a description of what we mean by the Group companies with which we can share your personal information in this way.

Our suppliers and service providers

We may disclose your information to certain service providers, agents, subcontractors and other selected organisations when necessary for the purpose of providing services to us or directly to you on our behalf. Such third parties may include cloud service providers (such as hosting and software service providers), online booking agents or aggregators, digital and marketing agencies, and administrative service providers.

When we use third party service providers in this way, we only disclose any personal information that is necessary for them to provide their services and we have a current contract that requires them to keep your information secure and not use it. in accordance with our specific instructions for the purposes foreseen and established in this Policy.

Payment processors for credit/debit cards

When you purchase certain products or services through our websites, by phone or at one of our residences or locations, a third-party payment processing agent who specialises in secure online capture can process a payment by credit card or debit with your instruction. Processing of credit / debit card transactions. If you have any questions regarding safe transactions, ask us at the time of making the payment or contact us using the details at the end of this policy.

We do not store or keep a record of your credit card details on our own websites or within our own systems.

Other ways we can share your personal information

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to a third party or as part of any restructuring or business reorganisation. We may also transfer your personal information if we have an obligation to disclose or share it to comply with any legal obligation, for example, to detect or report a crime, to enforce or enforce the terms of our contracts or to protect the Rights, property or security of other data subjects. If/when we do, we will always take steps to ensure that your privacy rights remain protected and your rights are respected.

Where we keep your personal information

The information you provide may be transferred to countries outside the EEA, for example, where any of the companies in our Group that need access to that information is incorporated in a country outside the EEA, or if any of our servers or ours Third Service providers are occasionally located in a country outside the EEA. These countries may not have data protection laws similar to those in the United Kingdom.

If we transfer your information outside the EEA in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as described in this policy. This is because some countries outside the EEA do not have the same adequate data protection laws equivalent to those in the EEA. These steps may include, for example, imposing contractual obligations on the recipient of your personal information or ensuring that recipients subscribe to other relevant regulatory regimes or best practices that aim to ensure adequate protection. Contact us using the details at the end of this policy to obtain more information about the protections we implement in these circumstances.

If you use our services, access our systems or view any of our content while you are outside the EEA, your information may be transferred outside the EEA to provide those services.

How long do we keep your personal information?

When we collect your personal information, the amount of time we retain it is determined by a number of factors including the purpose for which we use that information and our obligations under other laws. We do not keep personal information in an identifiable format for longer than we consider necessary.

The time during which we store your personal data may also vary according to the legal basis we use.

When you contact our offices by phone, these calls can be recorded. These call recordings are retained for no more than 90 days.

Where your personal information is required to complete or comply with a Contract

We may need your personal information to comply with our own legal and accounting responsibilities, and / or to establish, present or defend legal claims. For this purpose, we will always retain your personal information for 7 years after the date we no longer need it for any of the purposes listed in How we use your personal information mentioned above. When we are only required to retain part of your information for these purposes, we will make every reasonable effort to "minimise" that data and not to retain any information that we do not have to keep for 7 years.

The only exceptions to this are where:

  • The law requires us to keep your personal information for a longer period of time or to remove it beforehand;
  • Exercise your right to have the information erased (when applicable) and we do not need to keep it in relation to any of the reasons allowed or required by law (see more information How to delete your personal information or restrict its processing below); or
  • In limited cases, the law allows us to keep your personal information for longer, as long as we implement certain protections

Where we have evaluated there is a legitimate interest

If you are a citizen of an EEA country, we will not retain your personal data for more than 2 years after a Legitimate Interest Assessment has been performed or renewed, unless:

We identify the circumstances that, in our reasonable and professional judgment, indicate that there is a legitimate interest in progress; or

When the legitimate interest on which we have based has expired, first (or later) we have obtained your consent (see below)

If you are not a citizen of any EEA country, we can keep your personal data for more than 2 years when we consider it valuable and justifiable, subject at all times to defend your rights as a subject of the data.

Where you have provided the consent

We will retain your personal data as long as we consider it valuable and justifiable, subject at all times to defend your rights as subject of the data (including the right to have your consent withdrawn and the right to have your personal data deleted).

Even when you have given your consent and you have not withdrawn it, at any time we can make the decision not to keep your personal data when we consider that it is no longer worthwhile or justified.

Security of data and links to or from other organisations

We are committed to ensuring that your information is kept secure in systems that can be controlled and protected in accordance with best data security practices. To prevent unauthorised access or disclosure, we implement appropriate physical, electronic, and administrative procedures to safeguard and protect the information we collect from you. Wherever possible, we only store information in structured systems (databases) that can only be accessed with secure passwords.

Occasionally, it may be necessary to store or transfer some of your personal information in an unstructured form, such as paper or document formats that are necessary to allow us to collect and process that information in accordance with the purpose. In these cases, we will make every reasonable effort to ensure that procedures and controls are in place to maintain security and access to that information.

Unfortunately, the transmission of information through the internet is never completely secure. Although we will do our best to protect your personal information, we can not guarantee the security of your information transmitted to or from our website at all times and, therefore, any transmission is at your own risk. Once we have received your personal information, we implement reasonable and adequate controls to ensure that it remains secure against accidental or unlawful destruction, loss, alteration or unauthorised access.

Our websites may contain links to other websites managed by other organisations. In the same way, we may send it from time to time to other organisations that are not Group companies and to which you can also provide personal information. This policy does not apply to those other organisations where this happens, therefore, we recommend that you read their privacy statements separately. We can not be responsible for the privacy policies and practices of other websites or third parties, even if you access those websites or contact those organisations through links or contact information that we provide.

In addition, if you have linked to our website, a contact data form or any other material that we have published electronically from a third party website or an email sent by a third party, we are not responsible for the privacy policies and practices of The owners and operators of these third parties recommend that you also review their privacy statements.

When we collect and process any particularly sensitive personal information, for example, your banking information, we will apply additional security controls to protect that data.

When we have given you (or have chosen) a password that allows you to access certain information that we have in any of our systems, you are responsible for maintaining the confidentiality of this password. We ask you not to share your password with anyone and to inform us as soon as possible if you believe your password has been stolen, exposed or compromised in any way.

Your rights

If you are a citizen of an EEA country, you have several rights in relation to your personal information under the data protection law, which are summarised below. Not all of these rights may be applicable to citizens of countries outside the EEA. In connection with certain rights, we may request information to confirm your identity and, when appropriate, to help us locate your personal information. Except in exceptional cases, we will respond within one month from (i) the date we confirm your identity or (ii) when it is not necessary to do so because we already have this information, from the date we received your request.

Accessing your personal information.

  • You have the right to make a reasonable request to obtain a copy of the information we have about you by sending us an email or by writing to the address at the end of this policy. We may not provide you with a copy of your personal information if it concerns other people or if we have another legal reason to retain that information. In limited circumstances, you may have a right to data portability (that is, to ask us to create a file to transfer you or a different service provider) from the personal data electronically processed about you.
  • Correcting and updating your personal information.
  • The accuracy of your information is important to us and we are always willing to make sure that we can review and correct regularly and easily the information we have about you. If you change any personal information, in particular your name, address, email address and contact telephone numbers, or if you discover that any of the other information we have is inaccurate or outdated, please let us know as soon as possible. using any of the details described at the end of this policy.

Withdrawing your consent

  • When we rely solely on your consent as the legal basis for processing your personal information, as set forth in How we use your personal information, you may withdraw your consent at any time by contacting us using the details at the end of this policy. If you wish to withdraw your consent to receive any direct marketing to which you have previously accepted, you may do so through our unsubscribe links included in such marketing that we send you electronically. If you withdraw your consent, our use of your personal information before you leave is still legal.
  • Objecting to our use of your personal information and the automated decisions made about you. When we depend on a legitimate interest identified as the legal basis for processing your personal information for any purpose, as explained in How We Use Your Personal Information, you may object to the use of your personal information for these purposes by email or in writing. To us in the address at the end of this policy. Except for the purposes for which we are certain that we may continue to process your personal information, we will stop processing your personal information temporarily in line with your objection until we have investigated the matter. If we accept that your objection is justified in accordance with your rights under the data protection laws, we will stop using your information permanently for those purposes.
  • Otherwise, we will provide you with our justification about why we need to continue using your data.
  • You may object that we use your personal information for direct marketing purposes and we will automatically comply with your request. If you wish to do so, use our unsubscribe links in any type of marketing that we send electronically.
  • Delete your personal information or restrict its processing
  • In certain circumstances, you may request that your personal information be removed from our systems by sending us an email or by writing to the address at the end of this policy. Unless there is a reason why the law allows us to use your personal information for a longer period of time, we will make every reasonable effort to comply with your request.
  • You may also ask us to limit the processing of your personal information when you believe it is illegal for us to do so, that you have opposed its use and that our investigation is pending or requires us to keep it in relation to legal proceedings. In these situations, we can only process your personal information while your processing is restricted if we have your consent or are legally authorised to do so, for example, for storage purposes, to protect the rights of another person or company or in connection with legal proceedings.

Complaining to the UK data protection regulator

  • You have the right to file a complaint with the Office of Information Commissioners (ICO) if you are concerned about the way we have processed your personal information. Visit the ICO website www.ico.org.uk for more information.

Changes to this policy

We may revise this policy from time to time and any changes will be notified to you by posting an updated version on our website (s). In some circumstances, we may also notify you or contact you, for example, by email, to inform you of the changes. Any change of this type will become effective 7 days after the date on which we publish the modified terms on our website. We recommend that you regularly check the changes and review this policy each time you visit our websites. If you do not agree with some aspect of the updated policy, you must notify us immediately to ensure that we comply with our obligations to ensure that you can exercise your rights.

Contact us to get more information

Address any questions about this policy or about the way we process your personal information to our team responsible for legal issues and compliance using the contact details below.
If you wish to write to us, write to City Suites Management (legal and compliance team), The Box, Horseshoe Lane, Alderley Edge, Cheshire SK9 7QP, United Kingdom
The email address for data protection inquiries is giles.beswick@citysuites.com
If you prefer to talk to us by phone, call 0161 322 2225 or +44 (0) 161322 2225 from abroad.

Schedule 1

Group Companies

Select Property Group (Holdings) Limited, registered company number 8958577

Select Property Group Limited, registered company number 5071388

Select Property Group Leisure Holdings Limited, registered company number 10133864

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CitySuites is a five-star luxury ApartHotel situated in Central Salford, offering luxury self-contained apartments, leisure facilities and dining. It is our commitment to offer an indulgent experience whilst being able to demonstrate to any interested party including staff, guests and the general public, that we are an environmentally and socially responsible organisation, committed to good environmental principles in all aspects of our operations.

We are fully committed to the protection of the environment by reducing our impacts on the environment through energy efficiency, resource efficiency, water reduction and waste reduction and recycling.

It is to this end that an environmental management system (EMS) has been developed which meets the requirements of BS 8555:2016, to demonstrate our commitment to continually improve and enhance our environmental performance.

  • As part of these requirements and following an environmental review, processes and procedures have been formalised to ensure compliance with the following:
  • The prevention of pollution through identification and careful control of any aspect of the business which may impact upon the environment.
  • Fulfil the organisations compliance obligations as they relate to the environmental aspects of the business and which is supported by periodic compliance checks.
  • Continual environmental improvement through the setting, reviewing and updating of environmental objectives and targets which relate to our most significant aspects.
  • Operational control procedures to complement the above commitments.

By implementing this policy as part of our business, we will ensure that all our employees, guests, contractors and suppliers make a meaningful contribution to the quality of the local and global environment. This Policy has been communicated to all employees and will be communicated to any other interested parties working on our behalf. A copy will also be made available to any interested party upon request. This Policy will be reviewed annually to ensure that it remains relevant.

Date last reviewed: February 2021.

CitySuites welcomes people with disabilities and has developed this access statement to address some of the issues disabled people may face. Recognition has been given to include guests with impairments, which could include – mobility, sight, hearing, learning disabilities or any hidden impairment.

We aim to ensure all employees, guest and others who use the hotel are treated equally and according to their needs.

Pre-arrival

The accessible bus stop is located on Blackfriars Street, 100m from the residence. The nearest train station is Victoria Station which is approximately 350m from CitySuites.

Arrival

CitySuites main entrance is located on Chapel Street. There is a dropped kerb and access ramp for level access. Upon entry to the hotel step free access is available to the reception and all parts of the residence including all bedrooms via the two guest lifts.
There is always a member of staff available for any assistance which may be required.

Reception

The reception is staffed 24 hours a day. The reception desk has areas which are suitable for standing guests as well as a section to suit a guest in a wheelchair.
The registration card can be printed in large print if required.

Public areas

The Swimming Pool is located on the ground floor the gym is on the first floor which is accessible via guest lifts.
All floors of the hotel are accessible by lift, Ground to 16th Floor.
The lifts have audible enunciation, tactile buttons and a mirror at the rear. For guest safety, the lifts also include CCTV cameras.

Public WC

An accessible toilet is located on the ground floor in the pool area with level access. It is fitted with grab rails and alarm.

Guest bedrooms

All apartments have been designed with wide access corridors and wide entrance doors, low level light switches, power sockets by the bed.

Swimming pool

The pool is a uniform 1.2m deep with steps leading into the pool. CitySuites have provided a swimming pool hoist to enable wheelchair users to be lowered into the pool or spa.
An accessible toilet and shower are provided with grab rails, alarm and shower seat.

Gym

The Gym is open 24 hours a day, 7 days a week. The Gym is only open to guests staying at CitySuites. Personal Trainers must provide insurance and risk assessments to CitySuites management for our health and safety compliance.

General

Every effort will be made to ensure you have a comfortable visit. If you have any special requirements which are not listed above, do not hesitate to contact us.
For guests staying in the hotel, we will ensure you are fully aware of any emergency procedures and your requirements are taken into account.

We are committed to ensuring adherence to the highest legal and ethical standards. As a group, we publish a statement describing the steps we have taken to ensure slavery and human trafficking are not taking place in our business or within our supply chain. This, together with our Anti-Slavery and Human Trafficking Policy, reinforces our commitment to being a responsible business whilst addressing our own obligations under the Modern Slavery Act 2015.

Introduction from the Company Director

The Modern Slavery Act 2015 (“the Act”) requires commercial organisations of a certain size, operating in the UK and supplying goods and services from or to the UK, to publish a slavery and human trafficking statement each financial year, setting out the steps which they have taken to ensure that there is no slavery or human trafficking in their business or supply chains.

We are committed to combatting slavery and human trafficking in all its forms in our own business and in our supply chain. Select Property Group adopts a zero tolerance approach to any criminal offence. This statement is made pursuant to section 54(6) of the Act and constitutes our slavery and human trafficking statement for the financial year 2017. This statement relates to all companies within the Select Property Group (Holdings) Limited group of companies.

Organisational structure

We are a global developer, retailer and operator of market-leading investment property brands headquartered in the UK. The ultimate parent company is Select Property Group (Holdings) Limited. The Group has over 300 employees.

Our business

Our business is organised into three business units:

  • Vita Student provides purpose-built student accommodation;
  • Affinity Living operates in the build-to-rent sector; and
  • City Suites provides a serviced accommodation offering primarily for business travellers.

Our supply chains

Our supply chains include design and engineering consultants, construction contractors, suppliers of furniture, fixtures and equipment, building maintenance/service contractors, professional service providers (such as lawyers and accountants), IT service providers, marketing and design agencies and recruitment agencies.

Our policies on slavery and human trafficking

We are committed to ensuring that there is no modern slavery or human trafficking in our supply chains or in any part of our business.

In light of the obligation to report on measures to ensure that all parts of our business and supply chain are slavery free we have put in place a designated Modern Slavery and Human Trafficking Policy.

Our Anti-slavery Policy demonstrates our commitment to acting ethically and with integrity in all our business relationships and to implementing and enforcing effective systems and controls to ensure slavery and human trafficking is not taking place anywhere in our supply chains.

Anti-Slavery and Human Trafficking Policy

Due diligence processes for slavery and human trafficking

Internal employees:

Employees are required to familiarise themselves with all policies and procedures to assist in the identification and prevention of such criminal acts.

External supply chain

We fully expect that our direct supply chain members meet both legal and ethical standards in their daily operations while ensuring that compliance is managed appropriately across their own supply chain partners.

We have or intend to have in place systems to:

  • Identify and assess potential risk areas in our supply chains.
  • Mitigate the risk of slavery and human trafficking occurring in our supply chains.
  • Monitor potential risk areas in our supply chains.
  • Protect whistleblowers.

Supplier adherence to our values

We have zero tolerance for slavery and human trafficking. To ensure all those in our supply chain and contractors comply with our values we intend to review our agreements and dealings with suppliers and contractors to ensure compliance with anti slavery measures.

Training

To ensure a high level of understanding of the risks of modern slavery and human trafficking in our supply chains and our business, we intend to provide guidance and training to our staff. We will also encourage our business partners to provides training to their staff and suppliers and providers.

Our effectiveness in combating slavery and human trafficking

To make sure that we monitor our compliance with policy, we will use a number of key measures across our group of companies, including specifically Completion of all statutory requirements to ensure the right to work within the UK.

This statement is made pursuant to section 54(1) of the Modern Slavery Act 2015 and constitutes our Group's slavery and human trafficking statement for the financial year ending December 2017.

On behalf of Select Property Group (Holdings) Limited
Date: 22nd June 2017

Cleaning products and external company cleaning

At CitySuites we use cleaning products that are certificated to be effective against coronavirus viruses, bacteria and other airborne and blood-borne pathogens. All our external cleaning contractors also use products that carry the same certification.

  1. Public spaces and communal areas – The frequency of cleaning and sanitising has been increased in all public spaces with an emphasis on frequent contact surfaces including, but not limited to, front desk, door handles, public bathrooms, apartment key cards, lifts and stair handrails, dining surfaces and seating areas. All areas will also undergo regular spray treatment that is effective against coronavirus virus and other viruses and bacteria.
  2. Guest apartments – Industry-leading cleaning and sanitising protocols are used to clean our guest apartments, with particular attention paid to high-touch items including television remote controls, toilet seats and handles, door and furniture handles, intercom, light switches, temperature control panels and flooring.
  3. External contractors – We’ve also diarised “Virus Fogging” spray treatment in the communal areas, reception and luggage store that will add an additional sanitisation and disinfection against the virus.

Lobby and communal area

  1. Guest personal hygiene request signage and antibacterial gel located on the reception desk near the entrance door. Reception staff invite guests to use the gel.
  2. Employees encouraged to use an antibacterial gel at appropriate times throughout their shift.
  3. Floor markings have been added around the reception desk to assist in safe social distancing when queuing.
  4. Sneeze screen protection installed at reception.
  5. All desk areas/computer terminals/telephones/PDQ machines and workspaces to be kept clean and wiped down regularly with an antibacterial surface cleaner. Encourage Contactless Payments.
  6. All tables/chairs/door handles/reception desk and potential touchpoints to be cleaned using certificated antibacterial spray throughout the day and night.
  7. All mop heads and cleaning cloths to be changed and washed (at 90 degrees) after finishing use in that specific area to reduce the risk of spreading the virus around the building or from apartment to apartment.
  8. All apartment key cards to be cleaned with antibacterial wipes when handed back on check-out.
  9. Guest personal hygiene request signage and antibacterial gel located inside both guest lifts.

Note:

  • Additional housekeeping hours allocated to carry out extra cleaning of these areas and high touchpoints
  • We have reviewed and reduced clutter in all these areas

CitySuites Pool area 

  1. Fresh towels provided during opening hours. Separate storage for dirty towels.
  2. All potential high touch areas cleaned using certificated antibacterial spray – before opening or closing and during operation.
  3. Employees encouraged to wear gloves and wash their hands after handling dirty towels.
  4. To reduce the risk of spreading the virus around the building from apartment to apartment, all mop heads and cleaning cloths will be changed and washed (at 90 degrees) after using in a specific area.
  5. Toilets to be fully stocked with toilet roll and hand washing liquid. Carry out regular cleaning checks.
  6. Signage has been added at the entrance to encourage safe social distancing.

Note

  • Additional housekeeping hours allocated to carry out extra cleaning of these areas and high touchpoints
  • We have reviewed and reduced clutter in all these areas

CitySuites gym area 

  1. Entrance door signage has been added to encourage safe Social Distancing. Plus, a poster informing Social distancing inside the gym.
  2. Guest numbers capped at 5 people in the gym at any one time.
  3. Fresh towels provided with separate storage for dirty towels.
  4. Antibacterial gel located at the gym entrance. Detergent spray and blue paper available for guests to clean equipment before use
  5. All gym equipment and touch areas to be cleaned using certificated antibacterial spray throughout the day and night.
  6. Water fountain turned off and bottled water provided instead.
  7. All mop heads and cleaning cloths to be changed and washed (at 90 degrees) after finishing use in that specific area to reduce the risk of spreading the virus around the building or from apartment to apartment.
  8. Employees encouraged to wash their hands when arriving, handling dirty towels, after cleaning and when leaving this area.

Note

  • Additional housekeeping hours allocated to carry out extra cleaning of these areas and high touchpoints
  • We have reviewed and reduced clutter in all these areas

CitySuites corridors, corridor refuse areas and lifts

  1. Guest personal hygiene request signage and antibacterial gel located inside both guest lifts.
  2. All potential guest touch areas (handles/lift rails/lift buttons/mirrors/tables/chairs/refuse area) to be cleaned using certificated antibacterial spray throughout the day and night.
  3. Corridor carpet deep cleans to be carried out more regularly.
  4. Lobby floor tiles to be mopped every day.
  5. Guest Toilets (1st floor) - to be fully stocked with toilet roll and hand washing liquid. Regular cleaning scheduled to be carried out.
  6. All mop heads and cleaning cloths to be changed and washed (at 90 degrees) after finishing use in that specific area to reduce the risk of spreading the virus around the building or from apartment to apartment.
  7. Employees encouraged to use gloves and antibacterial gel as much as possible while operating in this area.

Housekeeping trolleys

  1. Each housekeeping trolley is stocked with antibacterial gel and gloves.
    • Housekeepers encouraged to use gloves and antibacterial gel when entering, cleaning and exiting apartments.
    • Housekeepers encouraged to follow the personal hygiene measures suggested and equipment provided throughout their shift.

Embankment Kitchen

Table service only.

  1. Social distancing signs and floor marking installed. Tables positioned 2-metres apart.
  2. Customer personal hygiene request signage and antibacterial gel located at both Embankment Kitchen entrances. Greeting staff invite clients to use the gel.
  3. Employees encouraged to wash their hands or use an antibacterial gel at appropriate times throughout their shift.
  4. Toilets to be fully stocked with toilet roll and hand washing liquid. Carry out regular cleaning.
  5. All tables, chairs, door handles and potential customer touch areas to be cleaned using an antibacterial spray in the restaurant – opening, closing and during service.
  6. Each table cutlery and condiments to be changed and cleaned after each customer sitting.
    • Transparent Perspex guard installed to separate the food area from potential customer contamination.
  7. Chefs to use gloves provided – To be changed regularly throughout the service.
  8. Sealed food items to be supplied, where possible.
  9. Coffee machine to be cleaned regularly throughout service.
  10. Table salt and pepper dispensers to be cleaned regularly throughout service.
  11. Cutlery (knife and fork) to be individually wrapped in a napkin and positioned on each table.
  12. All menus to be wiped down after each table turn, using a certificated antibacterial spray.
  13. All cutlery and serving implements to be washed in the dishwasher at 90 degrees. Serving implements changed every hour during service.
  14. All computers terminals, telephones and workspaces to be kept clean and wiped down regularly with an antibacterial surface cleaner.

Note

  • Very low amounts of cash handled – if cash is taken, staff should wash their hands periodically during their shift.
  • We have reviewed and reduced clutter in this area.